CUSTOMER SERVICE REPRESENTATIVE | MÉRIDA, ES
Descripción de la oferta de empleo
You will have the opportunity to build knowledge and support the team.
Participate in Problem Solving discussions.
This role offers an exciting chance to contribute to the success of our customers and enhance their overall experience.
Log customer requests, troubleshooting, and information to ensure proper documentation Monitor and track incident resolution within the Service Level Agreement Develop and maintain knowledge of customer and customer-specific business environment Identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction HERE'S WHAT YOU WILL NEED.
Expert proficiency in Customer Experience Management Expert proficiency in Customer Service Management It is advantageous to have prior experience in relevant related skills High School Diploma/GED BONUS POINTS IF YOU HAVE.
Expert proficiency in Data Validation and Cleansing Expert proficiency in Scope Management Expert proficiency in SLA Management About Accenture Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale.
We are a talent- and innovation-led company with people serving clients in more than 120 countries.
Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships.
We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability.
We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song.
These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships.
We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.
ccenture.
om Oportunidad Laboral Equitativa Todas las decisiones del empleador deben tomarse sin tomar en cuenta la edad, raza, creencias, color, religión, sexo, nacionalidad de origen, discapacidades, orientación sexual, identidad o expresión de género, información genética, estado civil, estado de ciudadanía u otra base protegida por la federación, estado, o leyes locales.
Los candidatos no estarán obligados a revelar registros sellados o cancelados de condena o arresto como parte del proceso de contratación.
Accenture se compromete a proporcionar oportunidades de empleo para veteranos a nuestros hombres y mujeres de servicio.
Detalles de la oferta
- Accenture
- Sin especificar
- 08/10/2024
- 06/01/2025
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