CUSTOMER SERVICE REPRESENTATIVE (TEMPORARY)

Company Description Avery Dennison (NYSE.
AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers.
Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience.
Serving an array of industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately employees in more than 50 countries.
Our reported sales in were $8.
billion.
Learn more at www.
verydennison.
om.
Avery Dennison is an equal opportunity employer.
Please let us know if we can support you with reasonable accommodations throughout the application process by contacting our team via  [email protected].
Job Description In this role of high impact as Customer Service Representative - Spain we are looking for a fresh mind to join our high performing team in Alvedro (A Coruña) with a direct reporting line to our Customer Service Team Leader.
Your Mission.
Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.
Provides telephone customer service regarding the company's services and/or products.
Evaluates and resolves customer complaints professionally and tactfully.
Principal liaison with sales for assigned customers.
Coordinate with Logistics and Operations on capacity planning and scheduling.
Liaising with Credit Control/Finance to resolve all invoice queries.
Proactively communicate supply chain issues and provide alternatives.
Promoting a coordinated approach within the Customer Services team and providing cover for other team members in their absence.
The position is for a Temporary contract  Qualifications High School Diploma or equivalent required.
University Degree is welcome or knowledge gained through the experience.
Experience of using an in-house database package and MS office and/or Google Suite is required.
Fluency in Spanish and English is a must; any additional European language is a benefit Good written, verbal and telephone communication skills.
Good data entry and organizational skills.
Detailed oriented and good follow-up skills Able to effectively manage many priorities and issues.
Customer service experience, preferably within a business to business environment.
Experience of liaising with an internal distribution department to ensure delivery of the product to the customer would be an advantage.
Experience of liaising with customers / internal departments located outside Spain would be an advantage.
Additional Information Who we are! - Our Story.
Each of us, Every day!  Eight Values.
One Team! We understand diversity and equal opportunities as enrichment for our future-oriented work at Avery Dennison.
With us, teams are balanced and diverse.
Because each of us is unique, and we appreciate bringing together different personalities and talents.
Avery Dennison is an equal opportunity employer.
You are interested in knowing more about  our Diversity & Inclusion  approach? Please go to   averydennison.
om/en/home/about-us/diversity-and-inclusion.
tml   At Avery Dennison we do what we love, and we love what we do - Just click here, and get us to know even better.
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