CUSTOMER SERVICE SPECIALIST

IGT Indiana, of IGT, partners with the State Lottery Commission of Indiana to maximize net income to the State of Indiana in a socially responsible manner through the sales of Hoosier Lottery tickets.
Generating more than $1.
billion in sales annually, IGT Indiana is responsible for marketing, product development, sales, corporate social responsibility, technology, and operations functions for and on behalf of the Hoosier Lottery.
Overview   This Customer Service position is within the department that is responsible for managing inventory levels for Hoosier Lottery retailers.
The role is responsible for a wide variety of functions all contributing to inventory management at retail while maintaining security for both the retailer and Hoosier Lottery and allowing sales growth to occur.
The ideal candidate should have the ability, willingness and comfort in written, face-to-face and phone communication.
They need to have the ability to multitask.
An ITS rep will support the Sales reps and retailers in all facets of scratch inventory management always maintaining a positive attitude and top-rated customer service.
Responsibilities   •    Consistently demonstrate the ability to complete assigned daily ITS duties in an organized manner   •    Maintain department averages for inbounds, shortages, and call monitoring scores •    Responsible for maintaining inventory compliance at retail and blocks with the assigned cycles   •    Collaborates with assigned Sales reps to ensure that needed inventory is maintained at retail   •    The ability to balance assigned workload and extra projects/tasks as assigned •    Manage inbound calls and maintain accuracy around notes and ordering needs for retailers.
Benefits   •    At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location •    These factors can cause your compensation to vary •    The estimated starting compensation range is $ •    The actual pay offered may end up being higher or lower •    The Company will comply with all local pay requirements and collective bargaining agreements, where applicable •    Base pay is only one part of our Total Rewards program •    This position is eligible for quarterly incentive payments  •    In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance •    Full time employees receive 13 paid holidays off annually  •    Currently employees can work from home 50% of the month    Qualifications     •    Expresses self well in group or in a one-to-one conversation •    Effective time management and organizational skills •    Superb computer skills  •    Diplomatic and professional •    Problem-solving skills  •    Knowledge of Excel    Keys to Success • Building collaborative relationships • Decision making • Drive results • Foster innovation • Personal energy • Self-leadership #LI-JM1