CUSTOMER SERVICE SPECIALIST

IMPORTANT: applications that don’t follow the application process will be automatically rejected.# Job DescriptionWe are looking for a person who is responsible for handling customers’ queries, by performing different tasks such as replying to emails, handling tickets or answering phone calls. This person must be highly organized and be able to work well under pressure, have a problem-solving mindset and always put the customer first. You will work together with the Product, Sales and Marketing team.Although we offer flexible hours and remote work, this position is for our office in Madrid, so you will be asked to attend different face-to-face meetings each month.# Key ResponsibilitiesHandle customers’ calls and emails, meet SLAs and respond promptlyManage multiple channels of communication and ensure all client queries are handled correctlyHelp customers plan and understand the best ways to utilize Influencity based on their business needsDevelop customer relationships that promote retention and loyalty over the mid and long-termAssist the sales team with other operational tasks such as lead and/or content generationGather feedback from customers and share it with the team to help improve the product# The SkillsetExperience in client-facing rolesNative English or bilingual English-SpanishExperience in social media or advertising ideallyExperience with Customer Success tools like Intercom, Zendesk, HubSpot, etc., is a plus# Soft-skillsProblem-solving approachProactive person, empathetic and understandingBig attention to detail and the ability to prioritize conflicting demandsEffective organizational skills focused on the momentAbility to take initiative and produce results with great communication and collaboration skillsPassion to learn and to help othersPositive attitude# What do we offer?Working at Influencity is about being part of a permanent learning culture, where everyone has the opportunity to take on challenges and participate in the growth of the company.Work in a company in a constant expansion process.Flexible work hours and remote work in a reality-focused environment.Extra days off: Last Friday of January, December 24th, 31st, and your BirthdayA laptop of your choice between MacBook or Windows (Lenovo, HP, Dell)High-trust environment. We believe in giving autonomy to all our employees.A company focused on talent development: employee appraisal two times a yearA young dynamic team with a ‘let's make it happen’ mentality.Salary is based on the candidate’s skills and experienceFlexible retribution plan: transport, training, meals, etc.Medical and dental insurance# About UsFounded in 2014, Influencity (Influencity.com) is the most complete AI-powered influencer marketing platform in the market. It provides the biggest influencer database in the world with over 70M influencers and a full stack of solutions to help worldwide brands and agencies perform campaigns at scale. We aim to become a global reference as the main influencer marketing platform, we can only achieve this with a great human team. We believe in the potential and growth of the people that conform Influencity. Their ambition is to continuously improve their work, keep learning, be proactive and rely on each other to overcome any stepping stone that could be aroused to achieve their challenges both, as an individual and as part of our team.If you identify with this kind of work and are willing to face the challenges we propose, THIS IS YOUR TEAM! We’re looking forward to meeting you!# How to Apply?Please send us your Resume/CV to jobs@influencity.com with "Customer Service Specialist" as a subject and respond to these 3 questions in your email:Why do you want to work at Influencity?What is the value you can offer to Influencity?Why do you think that we should hire you?Note: applications that don’t follow the application process will be automatically rejected.