CUSTOMER SERVICE SPECIALIST IN MEDICAL ASSISTANCE (ITALIAN \U GERMAN SPEAKER)
Descripción de la oferta de empleo
eing the first point of contact for members and clients in need who had anaccident, breakdown or illness when travelling abroadOffering remote assistanceProviding information over the phoneTaking care of the members and insured clients in needResponding to incoming callsAdvising and informing members and clientsPerforming outbound contacts to mediate or organizing, as needed, medical assistance (contacts with hospitals/doctors, providers, etc.)Supporting and collaborating in the medical cost containment processTaking an active role inBack Office activitiesParticipating to ensure achievement of the operational goals (KPI, productivity, Quality Management, etc.)Skills, qualifications and interests you need to succeed in this role.
ou possessfull working proficiencyin Italian and GermanYou speak English fluentlyYou are able to keep calm in any situationYou bring willingness to work inflexible shifts(public holidays, weekends)You enjoy the contact with people, have strong communication skills and empathyYou feel comfortable and confident inconflict resolutionYou are a team-player and demonstrate good organizationalskillsYou are open to improvingyour skillsin continuoustraining opportunitiesYou have an interest in continuous learningas well asin understanding medical issues and communicatingthem clearlyWhat’s in it for you?Permanent contractService hours from h (rotative shifts), Mon - Sun € gross per year (including bonuses for shifts and transport)Restaurant voucher in value of approximately € yearlyBonusses based on PerformanceShift suplements for weekends and public holidaysStructured and paid trainingfor the duration of a couple of weeksVaried activity, ongoing training and developmentEmployee events (2 times per year)A bunch of great and diverse colleaguesEventual possibility to participate in the for Smart-working / Home-Office ConceptPleasant and modern work environmentA team with team spirit and appreciationStart date.
Your future company.
Do you want to join a growing, multinationalteam with an important mission? An interesting and varied job is waiting for you in an international Service Center in Barcelona.
Our client is an international company providingmedical and roadside assistance to their members and customers when traveling abroad.
The members and customers are mainly German speakers.
Our client is looking for support in their Hub in Barcelona as soon as possible.
s this project not the best fit for you?Feel free to check our other opportunitiesfor German speakers in Spainor send us your CV to be considered for other projects or future opportunities.
Detalles de la oferta
- Sin especificar
- 07/01/2025
- 07/04/2025
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