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CUSTOMER SERVICE SPECIALIST (SHIPPING AGENCY)

Descripción de la oferta de empleo

JOB DESCRIPTION:Serve the customer in all its queries and requirements; Inform the customer on any shortcomings based on initial conditions (cost, delay…). Coordinate internally and/or respond to customer queries related to shipment that includes customs formalities (DUA, DAE, etc.). Monitor shipment according to customer status and track and trace upon delivery Participate to the promotion of relevant products or services when talking to customers Contact customers and manage/ coordinate system modifications when needed Give guidelines and support booking or VIP/Special desk teams on all topics (process, dispute, customer profiles, etc.) if applicableREQUIRED COMPETENCIES ENGLISH  Customer knowledge Knowledge of the legal and/ or regulatory frame Knowledge of commercial policy and offers Customer service/ user support Hygiene, safety and environment rules Booking Commercial relation Customer invoicing Software / IT Applications
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Detalles de la oferta

Empresa
  • CMA CGM
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 27/11/2024
Fecha de expiración
  • 25/02/2025
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