CUSTOMER SERVICE SPECIALIST WITH DUTCH

We are Impress. We believe everyone deserves a smile they’ll love.We are the largest chain of ortho clinics with fully digital processes. We have revolutionized the invisible orthodontic sector with the best team of professionals specialized in making people smile and using the latest technology for the diagnosis, treatment, and follow-up of all cases.Our business model, a true combination of medical expertise and digitalization has been recognized in the top fastest-growing Health-Tech companies by Forbes and we are currently listed as a LinkedIn Top 10 start-up!Born in Barcelona in 2019, we’ve grown to pioneer leading care, flagship clinics and state-of-the-art tech across multiple countries and more than 150 locations, and we are expanding fast! Our aim is to improve people’s health and quality of life across the globe.We are looking for Collections & Ops Specialist for expand our business and give support to our global collection department!Responsibilities:Prepare regular reports on collections performance e.g. including aging reports, collection ratesMonitor accounts receivable and identify overdue accounts.Contact clients via phone, email, and mail to collect outstanding payments.Negotiate payment plans and resolve billing issues with clients.Maintain accurate records of collection activities and communications.Collaborate with the finance team to address discrepancies and ensure accurate accounting records.Adhere to company policies and legal regulations regarding collections.Provide exceptional customer service and maintain positive relationships with clients.Assist in the development and implementation of collection strategies to improve cash flow.Coordinate with various departments to ensure seamless integration of operations.Track and report key operational metrics, providing insights and recommendations to senior management.Manage resources effectively, including inventory, equipment, and personnel.Assist in the development and implementation of operational strategies and initiatives.Troubleshoot and resolve operational issues as they arise, ensuring minimal disruption.Support project management activities, including planning, execution, and monitoring.Ensure compliance with company policies and industry regulations.Ensuring collections KPIs are met or exceededLead by example & never stop improvingQualifications:Native Dutch proficiency is a must-have. English or Spanish as an additional language for managing communication with coworkers and managers High school diploma or equivalent; a degree in finance, accounting, or a related field is preferred.Proven experience in collections, accounts receivable, or a related role.Strong negotiation and communication skills.Ability to manage multiple tasks and prioritize effectively.High level of attention to detail and accuracy.Ability to handle confidential information with discretion.Strong problem-solving skills and a proactive attitude.What we offer:Opportunity to grow in an innovative company and Top International Scale Up.Attractive Compensation package.Benefits with our treatments, aligners, and products.Collaborative work environment and positive culture.International and diverse teams.Coffee and fresh fruit every morning.At Impress we cultivate a culture of inclusion and diversity. We celebrate our employees' individual strengths, views, and experiences and we encourage all candidates to apply, without regard to race, color, religion, gender identity, sexual orientation, age, national origin, disability, or any other factor.Our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better results.