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CUSTOMER SERVICE STAFF

Descripción de la oferta de empleo

We are currently recruiting for Customer Service Staff for KYB (KYB Europe - Iberia Branch), one of our biggest clients. KYB is one of the world's largest suppliers of original equipment (OE) shock absorbers to vehicle manufacturers. General Mission Aftermarket Customer sales orders management for the customers handled by KYB Europe GmbH – Iberia Branch.Organisational StatusReports to KYB Europe GmbH – Iberia Branch Customer Service Coordinator.DutiesCustomer Orders Management Record customer orders in the system.Creation of necessary documentation to assure correct order preparation and delivery.Order preparation recordsPacking listDelivery notesInvoices and credit notesOrders & logistic process support and follow up.Manage customer complaints by driving the resolution of any performance issues on the customer account, ensuring the right people is involved.General Administration Register and maintain Customer data records and purchase orders in ERP system.  Issue and Control export documents (DAU, EUR1, CO, BL).Follow up customer orders with logistics organization (external warehouse and transport).Candidate’s ProfileMinimum Studies: High school education.Intense knowledge and experience in customer service departments managing incoming calls, e-mails, and requests (2-year experience).Must have general business experience.MS Office package knowledge.Spanish language.English language both speaking & writing is mandatory.Must have own car & driving license because there is no public transport available to connect with Alcalá de Henares. Key CompetenciesSelf-starter, pro-active, hands-on mentality.Interest in customer service activities and tasks.Able to communicate and understand with stakeholders.Reliable, detail-oriented, accurate, well organizedPlanning tasks and flexible with regards to helping the team (team player).Demonstrates trustworthiness, honesty and integrity.Open-mindset and positive attitude.We offerBe part of a leading global company in its market, where you will find a positive work environment in which you can develop your professional career. Type of contract: indefinite with a 2-month probationary period.Hours: full time job, but with a flexible timetable. Possibility of homeworking some days per week based on agreement with the manager.Location: KYB Iberia branch office. Alcalá de Henares (Polígono Industrial). Spain.Start date: as soon as possible.
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Detalles de la oferta

Empresa
  • CORE consulting
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 22/08/2024
Fecha de expiración
  • 20/11/2024
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