CUSTOMER SERVICES TRAINER
Descripción de la oferta de empleo
This will include 1-2-1 training on systems, services, sales as well as technical and behavioural skills, adapting your delivery to different learning styles to get the best out of every individual.
This role is working for Saint Gobain Interior Solutions who are part of Saint-Gobain UK & Ireland and create high performance drylining and insulation solutions that take care of people and the planet.
What we’re looking for.
Customer Service Advisors are the heartbeat of our business, and to be their best we want to provide every individual with consistent, thorough, and tailored training to not only give them the tools to do their job but the ongoing support and development throughout their career.
If you enjoy coaching, development and training individuals and are passionate about people meeting their potential we would love to hear from you.
Taking pride and pleasure in teaching someone something new - service, systems, sales, technical & behavioural skills Well-developed interpersonal skills, confidence and an ability to engage and communicate with people on different levels Excellent time management, administration and organisational skills Digitally Minded and not phased by learning new technology, systems and processes Ability to design learning and think creatively Relevant coaching experience and skills Self-managed with good planning, organisational and time management skills Ability to collaborate with peers and work as part of a team Able to travel to different customer service offices for training What you will be doing.
This is a newly created role within the business and gives the appointee an exciting opportunity to make the role their own.
We have been developing, updating and standardising processes across the department and are now ready to offer a complete training and development programme to our team.
The first 6 months will be really getting to know the business, and then you will be able to make the role your own, delivering 1-2-1 training programmes for new starters covering everything from attitudes, systems and services as well as ongoing development modules for experienced staff.
You must be passionate about learning and development, and able to adapt your style to engage a diverse range of individuals to bring out their best.
¿Es este trabajo para ti? Create a professional training plan and support delivery of consistent training to all new Customer Service Advisors across our four locations to help them prepare for their role; incorporating varied techniques to appeal to different learning styles and ensuring content is accurate, meaningful and relevant Support the embedding of learning pre and post-training.
Review the success of training and make changes as appropriate Support our transition to Salesforce Service Cloud Take ownership of The Knowledge (a document, learning repository) in Salesforce Train out continued developments Own and update the customer service training Matrix Ensure the customer service localised matrix is up-to-date with courses Ensure mandatory courses are executed within outlined timeframes Support the development of a coaching culture across the customer service team.
Work with nominated ‘training buddies’ to help embed learning in line with the department training plan Maintain close communication and effective working relationships with the Head of Customer Services, Operations Leads, Team Coaches and Service Improvement Lead to identify training gaps and help to research and co-ordinate external, and internal, training courses Alongside the leadership team, support the development and career aspirations of individuals through coaching, personal development plans and signposting to learning resources Are SGIS and Saint-Gobain inclusive employers? Saint-Gobain is the worldwide leader in light and sustainable construction improving daily life through high-performance solutions.
From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world.
We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation.
So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.
And what about flexibility? The world of work is changing.
At Saint-Gobain, we’re always open to new ways of working.
Everyone has different needs and commitments.
Our standard working pattern is 8am-4pm Monday to Friday – though if you need some flexibility- we’ll happily discuss any need you might have for this role.
flexible hours, job-sharing, part-time working, or anything else that matters to you.
We can’t promise to meet every request when we’re recruiting.
But we do promise to listen.
If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from
Detalles de la oferta
- Sin especificar
- En toda España
- Sin especificar - Sin especificar
- 25/06/2024
- 23/09/2024
Solution oriented to provide the correct and best outcome for the customer... experience in the customer service industry and ideally in a contact centre environment... we focus on customer service, sales, and technical support solutions for clients worldwide... follow internal processes and systems......
Solution oriented to provide the correct and best outcome for the customer... experience in the customer service industry and ideally in a contact centre environment... we focus on customer service, sales, and technical support solutions for clients worldwide... follow internal processes and systems......
We are looking for a junior technical customer success specialist to join our customer success team... ability to multitask and handle multiple customer inquiries simultaneously... commissions (10%) can be earned by offering additional services for our customers... experience in the customer service......
To deliver an outstanding customer experience of the very highest level during all customer transactions via chat, email and phone, mainly inbound and to promote suitable products and services as directed by company’s clients and as required by the individual needs of each customer......
As a valuable member of the customer success team, your role encompasses ensuring the success of our largest enterprise customers... requisitos del puesto completion of a master’s degree/mba or an equivalent qualification is required, coupled with practical work experience, preferably in hr tech, within......
University degree high excel and pbi abilities sales understanding of diverse market requirements financial understanding (business plan, financial kpis) good disposition to collect data on customer facilities team worker relationship building with customers and team profound background in marketing......
*região:* madrid *estado:* madrid *cidade:* madrid *funções / tarefas / responsabilidades:* - persona automotivada y con ambición - autónoma y con iniciativa - buena relación con equipo y con cliente - uno de los puestos es para trabajar de forma continua en un gran banco (madrid centro) requisitos del......
Com) to ensure that clarity on the current and past state of customer interaction is available to all stakeholders at any given point in time... understand prospects' pain points, gather technical requirements, correlate business needs to available cloud solutions (solution-selling) and build value for......
Follow up the customer milestones: detect risks and prevent problems... valeo group is one of the world's largest automotive suppliers which is an inspired company focused on innovative products, development and customer satisfaction... after design freeze, ensure 4m matrix respect with regards product......
Collaborate with cross-functional teams to improve the onboarding process and overall customer experience... proven experience in sales, account management, or customer support roles, preferably in the travel, tourism, or outdoor activities industry... provide exceptional customer support to users of......