CUSTOMER SUCCESS

Join our Customer Success team and elevate the customer experience to new heights!At ForceManager, our mission is to ensure customer loyalty, enhance adoption, engagement, and growth. As a member of our Customer Success team, you'll be the driving force behind exceptional customer experiences and a key player in strengthening our relationships.Your functions will be:Act as a trusted advisor to our SMB customers, helping them to achieve business value and ROI from their investment in ForceManager.Ensure customer successful implementation and adoption based on each customer’s use case and needs, by becoming a subject-matter expert in ForceManager and sales processes.Identify any internal or external risks that could impact in the implementation and growth opportunities to ensure expansion within your book of accounts, in order to maximize value for customers, as well as upsell and cross-sellMonitor customer usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success.Identify, develop and execute strategic internal improvements that impact on the the role’s efficiency.What we need from you:Bachelor’s or Master’s degree, with 1-3 years experience as a Customer Success Specialist or Account Manager in a B2B SaaS.Completely fluent in English and Spanish is mandatory. Other European languages will be highly valued (French, Italian and German).Previous experience in upselling and cross-selling will be a plus.Experience in working with a CRM and/or CSM software (Salesforce, Hubspot, Totango, Gainsight, etc) will be a plusYou will be our ideal candidate if you are:Technically savvy: you know the ins and outs of all digital tools you use, and you quickly understand and become an expert on any new tools you need to use.Very well organized: you can prioritize, keep yourself focused, and pay attention to detail.Smart and fast-learner, but humble enough to give and accept constructive feedback.Passionate about the continuous improvement of processes, as well as excellence oriented and motivated by challenges.We offer: Flexible working time and Friday afternoons off - Start your weekend early! 🕒Since we work remotely, we reimburse you a fixed amount per month for expenses 🏠23 days of Holidays per year and flexible local days off 🌟Gym membership 🏋️ForceManager covers 100% Private Health Insurance 👩‍⚕️Employee and customer referral programs 🌟A supportive and dynamic team with virtual and in-person gatherings, ForceBar get-togethers, and the best Summer and Christmas parties 👥An excellent opportunity to expand your knowledge and thrive in the Software as a Service (SaaS) ecosystem📲About usForceManager, the pioneering mobile-first CRM, is redefining the future of sales with our cutting-edge AI technology. We’re committed to digitizing and accelerating sales processes, empowering sales teams to reach their goals faster and easier.Our intuitive platform, boasting integrated geolocation and high user adoption rates, now includes Dana AI - an intelligent assistant designed to streamline communications, shorten response times, and boost overall sales performance.Our Barcelona-based company, with a diverse and international team, serves over 1,600 companies worldwide. As we continue to innovate, our focus remains on enhancing the user experience and revolutionizing sales processes, upholding our vision to be the leading CRM for B2B mid-market sales teams on-the-go.We invite you to follow us on Instagram (@ForceManager) to see what it's like to work at ForceManager!Please note: This role is based in Barcelona and is not fully remote. It requires occasional in-office presence for meetings, webinars, and events. Although you can live outside of Barcelona your presence in the office might be required based on needs, there is no fixed amount of days you need to be compulsory at the office.---Tritium Software, S.L. (ForceManager) is the data controller for the processing of personal data received from candidates who apply for this offer. The data received will be processed exclusively for the purpose of considering and managing the application. Once the selection process has been completed, in the event that the candidate is not selected, their data will be kept blocked for the legally stipulated periods of conservation and prescription of responsibilities. The legal basis for such data processing is the implementation of pre-contractual measures at the candidate's request. The data may be communicated to the following categories of data processors: providers of electronic communications, office automation, hosting, housing, computer maintenance, management, accounting, auditing, consultancy and legal representation. Some of these processors may be located outside the European Economic Area, in which case ForceManager will have adopted the appropriate data protection safeguards in advance. Data subjects may exercise their rights of access, rectification, erasure, restriction of processing, data portability and object, as well as withdraw their consent at any time without affecting the lawfulness of the processing prior to its withdrawal, by sending their request to ForceManager (A/A DPD), C/Josep Irla i Bosch, 1-3 2ª planta 08034 Barcelona; or to the email address dpo@forcemanager.net. In any case, data subjects have the right to lodge a complaint with the corresponding supervisory authority if they deem it appropriate. ForceManager has appointed a Data Protection Officer who can be contacted through the aforementioned channels.