CUSTOMER SUCCESS SPECIALIST

🚀Join Frigga Tech as a Market Research SpecialistAt Frigga Tech, we are revolutionizing Supply Chain Visibility with cutting-edge IoT, software, and data solutions. As a leader in the industry, we empower businesses to optimize their supply chain operations and stay ahead in a rapidly evolving market.As we expand, we need a customer-centric Customer Success Specialist who can provide exceptional customer support and ensure our users are always getting the most out of our platform.Role Description:Customer Engagement: Actively monitor customer health and usage, providing helpful tips, training, and resources to drive deeper engagement and product adoption.Ongoing Support: Be the go-to person for troubleshooting, answering customer queries, and resolving technical issues. Ensure a seamless experience by addressing problems quickly and effectively.Onboarding & Training: Provide personalized onboarding experiences, guiding customers through setup, product features, and best practices to help them succeed from day one.Proactive Issue Resolution: Identify potential challenges early and collaborate with customers to proactively resolve them, ensuring long-term satisfaction.Feedback Loop: Gather customer feedback, both positive and constructive, and work closely with the product and engineering teams to ensure we continuously improve the user experience.Retention & Renewals: working with AE´s to keep customers engaged and satisfied, contributing to renewals and minimizing churn by offering ongoing value and support.Skills:Educational Background: Bachelor's degree in marketing, business administration, or a related field.Experience: 1-3 years of experience in a customer-facing role, preferably in Customer Success, Support, or Account Management, preferably in a start-up environment.Customer Service: Passionate about delivering exceptional customer service and ensuring clients feel supported at all stages of their journey.Communication: Excellent verbal and written communication skills; you can explain complex concepts in a way that is easy for customers to understand.Start-up: Comfortable working in a fast-paced, start-up environment with a focus on both customer success and proactive support.Software Proficiency: Proficiency with CRM software and other sales tools.Independent & Team Work: Ability to work independently and as part of a team.Organizational Skills: Strong organizational and time management skills.Language Skills: High fluency in English (written and spoken) is mandatory and at least advanced in Spanish (written and spoken). Bonus for another main European language.Bonus: Knowledge of supply chain& Logistics is a BIG bonus.Personality Traits:Results & Customer Service Driven: Focused on developing and enriching customer relationship.Attention to Detail: Meticulous in timely and precise response Highly Organized: Capable of managing multiple tasks efficiently.Independent & Self-Starter: Able to take initiative and work autonomously.International Background: Comfortable working in a diverse, global environment.Passionate & Curious: Eager to learn and explore new market trends.Team Player with Strong Ethics: Collaborative, with a strong sense of integrity.Smart, Fast Learner, and Tech-Savvy: Quick to adapt to new technologies and processes.Location: Barcelona (Spain) - great co-working space available in Gracia area :)If you're a passionate customer success person with a knack for helping customers across various industries and driving business growth, we want to hear from you!Ready to Drive Success? Apply now and send your CV to hr@friggatech.com.#Hiring #CustomerSuccess #AccountManagement #Support #SupplyChain #ClientCentric #startup #FriggaTech #SaaSJobs #TechJobs #BarcelonaJobs #EMEAJobs