CUSTOMER SUPPORT MANAGER
Descripción de la oferta de empleo
XN September INDUSTRY AND CAPITAL GOODS FUNCTIONS Responsibilities.
• Leading and managing the customer support team, including support team and technical support team, and the Operations Center.
• Developing and implementing customer support policies and procedures.
• Ensuring timely and efficient resolution of customer issues and escalations.
• Monitoring and analyzing support metrics to identify trends and areas for improvement.
• Driving continuous improvement initiatives to enhance service quality and customer satisfaction.
• Collaborating with other departments to align support strategies with overall business goals.
• Managing the budget for the customer support department.
• Conducting regular performance evaluations and providing coaching and development opportunities for team members.
• Oversee and coordinate subcontractor activities to ensure alignment with department goals, compliance with service agreements and adherence to quality standards.
Requirements.
• Bachelor’s degree in business administration, Information Technology, or a related field.
• Advanced degree or certifications in customer service management, project management, or technical support are advantageous.
• Proficiency in customer support software (e.
., Salesforce) and analytics tools (e.
., Power BI, Tableau).
• In-depth knowledge of service level agreements (SLAs) and operational level agreements (OLAs).
• Fluency in English is required, French or Italian are a plus.
• Minimum of 5 years of experience in customer support or technical support roles.
At least 3 years of experience in a managerial or supervisory role.
• Proven track record of managing customer support operations in a B2B environment, preferably with technical products.
• Experience with managing and optimizing support processes and workflows.
• Strong understanding of network operations and technical support principles.
Detalles de la oferta
- Sin especificar
- 04/09/2024
- 03/12/2024
We focus on customer service, sales, and technical support solutions for clients worldwide... solution oriented to provide the correct and best outcome for the customer... we achieve together: you strive to support the operation’s overall performance, by providing feedback and insight into the key areas......
We focus on customer service, sales, and technical support solutions for clients worldwide... solution oriented to provide the correct and best outcome for the customer... experience in the customer service industry and ideally in a contact centre environment... we offer multilingual support in various......
Requisitos del puesto completion of a master’s degree/mba or an equivalent qualification is required, coupled with practical work experience, preferably in hr tech, within roles such as customer success manager, account manager, or delivery manager... as a valuable member of the customer success team......
The role will report to the spanish cst sales manager and funtionally to head of port operations... the goal of the position is to bring support to the different areas of the port business field... university degree high excel and pbi abilities sales understanding of diverse market requirements financial......
To deliver an outstanding customer experience of the very highest level during all customer transactions via chat, email and phone, mainly inbound and to promote suitable products and services as directed by company’s clients and as required by the individual needs of each customer......
We are looking for a junior technical customer success specialist to join our customer success team... ability to multitask and handle multiple customer inquiries simultaneously... apply problem-solving skills and resourcefulness and show our customers what customer obsession is really about......
Willingness and ability to attend meetings and field communication outside of normal working hours to accommodate teams or partners based internationally and meet customer deadlines, as needed... join our growing team as a key account manager in the gbs team, you will focus on growing and developing......
Proficiency in using customer relationship management (crm) tools and other relevant software... a customer-centric mindset with a firm commitment to delivering top-tier customer service... provide customized support to vip players, including managing deposit and withdrawal requests, resolving payment......
¡únete a remote and talent como sales manager senior en chile! en remote and talent estamos ampliando nuestro equipo con un puesto de sales manager senior ubicado en chile... capacidad para trabajar en equipo y motivar a otros... residencia: latam (chile)... analizar datos de mercado y tendencias para......
¡únete a remote and talent como sales manager senior! en remote and talent, estamos ampliando nuestro equipo con un puesto de sales manager senior... capacidad para trabajar en equipo y motivar a otros... se valora: experiencia en startups... ofrecemos: salario estimado entre 200€ - 500€ mensuales......
