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CUSTOMER SUPPORT SPECIALIST

Descripción de la oferta de empleo

We are sure that you may have constantly heard of payments and digital transformation. We can assure you that this will be a different and exciting story. Nemuru is an embedded finance solution that connects sellers, brands or marketplaces to multiple lenders at point of sale. With one-simple integration through our API, we offer a complete set of products to our partners, helping them to deploy lending solutions in days/weeks.At Nemuru, we’re obsessed with customer service. That’s why we’re hiring a care specialist to help us provide the best possible experience to every customer who interacts with us. The customer care specialist will bridge the gap between what our customers need and what we’re delivering — helping us to not only meet but also exceed their expectations. The ideal candidate is dedicated to going above and beyond for a customer, leaving no stone unturned in the quest to solve their challenges and make them feel valued.Functions and Responsibilities:Drive a seamless customer experience that creates positive sentiment for our brandDevelop in-depth knowledge of our offerings and provide informative support and tailored recommendations to customersCollaborate with our merchant-success and product teams to drive constant improvementMaintain accurate records of customer interactions and steps taken to resolve issuesManage customer conversations across all our support channelsAnswer customer inquiries and escalate complex issues to the appropriate team to ensure rapid supportProactively take steps to enhance the customer experienceShare relevant customer feedback to help us improve our offeringsEvaluate our customer support processes, devise improvements, measure results, and iterateReport on key customer service metrics and identify noteworthy trendsRequirementsStrong written and verbal communication skillsFriendly and empathetic demeanorExceptional problem-solving ability, backed by good judgmentAbility to collaborate across departments and teamsPreferred skillsProven track record of delighting customers and exceeding their expectationsProficiency with customer service softwareExcellent attention to detailAbility to communicate in more than one language. Fluent in English and Spanish. French and Catalan is a plus.What we offerPermanent full-time contract.Hybrid work from home policy.23 days of paid leave plus birthday day offWe're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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Detalles de la oferta

Empresa
  • Nemuru
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 22/10/2024
Fecha de expiración
  • 20/01/2025
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