CX IMPROVEMENT SPECIALIST
Descripción de la oferta de empleo
Hybrid – Onsite in Stoke 2 days per week Working hours.
Full time 37.
hours per week – Mon to Fri Salary.
Excellent basic salary plus bonus and Vodafone benefits At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things.
Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role.
We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month.
Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.
Who We Are At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company.
We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Be a part of Vodafone UK Consumer team where creating and developing products, services and propositions is at the forefront.
From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions, this is where some of our best ideas are brought to life.
What you’ll do The Customer Improvement team plays a crucial role within the E2E Customer Experience team, focused on identifying and implementing the CX changes necessary to achieve our strategic goals.
They oversee all aspects of frontline Customer Experience, including tracking customer experience KPIs, TNPS, complaints management, and conducting mystery shopping.
• You will partner with our operational frontline teams to identify areas of improvement across all metrics to meet our goals.
• You will use insight gained from analysis of Customer Experience Metrics and trends, to create detailed and meaningful insight into Customer high and low points.
• You will maintain improvement plans for partnered operational area including initiatives delivered, tracking actions and ensuring improvement or burndown is clearly articulated and delivered in line with goals.
• You will manage the day to day running of Mystery Shop programme for Commercial Operations.
• You will identify best in class customer journeys across external markets for adoption into Vodafone • You will manage the day to day running of TNPS for consumer sales.
Who you are • You will have experience dealing with senior stakeholders • You will be analytical and able to derive and showcase actionable insight from customer data and visualise in a simple way • Strong influencing and engagement abilities to effectively manage a variety of internal and external stakeholders • You will have advanced skills in Microsoft Excel for data analysis, along with strong expertise in PowerBI and PowerApps Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background.
If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offer We believe that taking care of our employees is the key to their success.
That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects.
We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes.
We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.
Together we can Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.
odafone.
om/uk/applying-to-vodafone/) for guidance.
#vodafoneuk Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
We actively encourage everyone to consider becoming a part of our journey.
Detalles de la oferta
- Sin especificar
- En toda España
- Sin especificar - Sin especificar
- 31/10/2024
- 29/01/2025
Report to the operations specialist and coordinate daily interventions and tasks... dedicated to continual improvement – we’re eager to pick up new skills and willing to try new things, therefore we need you to be on our same page... great english and spanish fluency (b2-c1 level both written and spoken)......
Si quieres ayudarnos a construir este proyecto como si de tu propia empresa se tratará, desarrollando productos, creando procesos, analizando y tomando decisiones ¡no lo pienses más !este es tu lugar! ¿qué hace un account specialist en rankia? cómo account specialist tendrás la oportunidad colaborar......
We are looking for a junior technical customer success specialist to join our customer success team... a typing speed of ≥ 50 wpm... fully compensated 3... do you think that customers deserve more than just support, and you are willing to go above and beyond to help them succeed? do you dream of deep......
Descripción del puesto: confidencial cuenta con una posición como public relations specialist para crear y mantener una imagen positiva de la empresa a través de estrategias de comunicación efectivas con los medios y el público... habilidades: redacción persuasiva relaciones públicas uso de redes sociales......
B2b recursos humanos select luxury customer service specialist for consolidated business group dedicated to providing services related to tourism, short term rentals and flexible accommodations... salary: 18,000 euros gross per year... ensure an efficient and effective flow of communication with other......
Interés por el sector de los mercados financieros... optimizar el contenido seo... conocimiento de herramientas de gestión de contenido y rrss... requisitos del puesto estudiantes de grado en economía, grado en ade, doble grado ade+derecho... crear los mejores contenidos para los blogs temáticos del......
High basic salary (1500gbp - 17000gbp)+ allowance + benefitswilling to relocate... otros datos del puestom/f,single or married , college level or grad... roustabouts / roughnecks, welders / mechanics, rig operators / drillers, engineers (petroleum and mechanical) health and safety officer, superintendent......
Handle vip player complaints and disputes with a focus on fair and efficient resolutions provide regular reporting on the performance of your vip players, accompanied by recommendations for improvement to the management team... bilingual or native level of german/italian/greek/czech/slovenian/austrian/hungarian/swedish/finnish......
Be ready to work in the uk... business analyst, payroll manager, marketing specialist, administration supervisor, human resourcesofficer, financial analyst, senior marketing analyst, logistics coordinator / expert, procurement officer,secretary / office assistants / office clerks / front desk clerks......
Be ready to work in the uk... irequisitos del puestobe a fluent english/ french/spanish speaker... business analyst, payroll manager, marketing specialist, administration supervisor, human resourcesofficer, financial analyst, senior marketing analyst, logistics coordinator / expert, procurement officer......