ECOMMERCE PROGRAMME MANAGER

Who are we: At Pearson, our mission is to add life to a lifetime of learning. We believe in the transformative power of education and are dedicated to creating vibrant and enriching learning experiences designed for real-life impact. Our vision is to help everyone realize the life they imagine through learning. We are committed to bravery, decency, and imagination in everything we do. Recently, Pearson has been recognized for its innovative approach to education and its commitment to sustainability, earning accolades for our efforts in driving positive change in the learning landscape. We are a leading provider of English language proficiency tests, committed to delivering high-quality, reliable, and accessible testing solutions. We are dedicated to ensuring that our PTE (Pearson Test of English) test takers have the best possible experience from registration through to receiving their results. Learn more at: Our Company | Pearson plc Role Overview & PurposeThis is a newly created role that will lead the development and delivery of ELL’s flagship eCommerce programmes. You will report into the Global eCommerce Director and work closely with colleagues spanning marketing, technology, product, customer services and sales. You’ll be an experienced project manager who has already led the successful implementation of eCommerce programmes and been the linchpin of cross-functional teams.Key DeliverablesProgramme Management: You’ll lead the end-to-end planning and execution of e-commerce projects, co-ordinating teams across sales, marketing, product and customer services, ensuring timely delivery of workstreams within budget:Leading the project management aspects of assigned eCommerce-related programmes, many of which will have a high profile within the wider Pearson organization.Pro-active Risk and Issues Management: owning and maintaining a risk register assigning owners and ensuring sufficient visibility of risks to the businessOversee the launch of new features, campaigns, and updates, coordinating across marketing, product, tech, and supply chain teams.Documentation of key project artefacts (e.g. PIDs, charters, specs/PDs, logs/registers, etc.) Developing, maintaining and publishing project KPIs that track project quality, delivery and predictabilityManage relationships with external vendors and partners, such as payment gateways, logistics providers, and platform developers, ensuring high-quality service and alignment with project goalsAct as the main point of contact for internal stakeholders, facilitating communication, addressing needs, and ensuring that all teams are aligned with the e-commerce strategyManage and track project budgetSteering Committee: You will oversee effective Steering Committee management to ensure project success and alignment at all levels:Design and Implement Governance Structures: Establish optimal governance and coordination frameworks to drive efficient project delivery.Create and Circulate Key Reporting: Develop regular dashboards and reports for management, providing clear insights into project progress.Steering Committee Setup: Ensure that appropriate steering committees are in place for key projects, tailored to meet project requirements.Stakeholder Onboarding: Brief new steering committee members and senior stakeholders, ensuring they are well-informed and aligned.Material Preparation and Messaging: Prepare materials for steering committee meetings, working closely with workstream leads to confirm and communicate key messages effectively.Business case development: You’ll lead development of business cases related to new projectsCraft strategic narrative for new projects, including objectives and rationaleDevelop financial business case in partnership with Finance, including clear cost / benefit analysisCandidate Profile, Competencies & experience requiredFunctionalAn expert, qualified Project Manager (e.g. PMI/PMP/PRINCE2 Practitioner, PRINCE2 Agile Practitioner) qualified, with significant, proven experience of successful project delivery (eCommerce preferred, tech / digital essential).Expert in project management software and tools; Smartsheets, MS-Excel, MS-Project, etc.Knowledgeable (or qualified) in the management of Agile, lean, techniques and methodsConsiderable experience in project management of £multi-million development projects with teams working in distributed world-wide locationsExcellent communication skills; able to synthesise and simplify information from multiple sourcesOutstanding organisational skills with the ability to prioritise attention effectively across a diverse set of activitiesFinancial literacy: able to manage CAPEX and OPEX budgets, and develop financial business cases LeadershipCollaboration and ability to work well across different cultures, functions and levels of seniorityAbility to influence; able to use both logic and emotion to win over wide ranges of audiences Managing ambiguity: ability to work confidently and effectively in complex, changing and ambiguous situations.Comfortable working in a complex, global, matrix stakeholder environment, working across time-zones and different organisational unitsCurious and proactive: you’ll participate actively in key workstreams, highlighting issues and proposing ideasDiversity, Equity & Inclusion We’re committed to equity and opportunity, so that all learners can realise the life they imagine and see themselves in our services and products. We believe learning is a powerful force for change and that diversity, equity and inclusion are fundamental to who we are. We’re committed to addressing all forms of systematic racism, discrimination and inequality in everything we do. We also believe in giving everyone in the company the chance to help shape a more inclusive culture, in which everyone feels a sense of belonging and in which everyone acts with integrity day-in, day-out. To learn more about Pearson’s commitment to a diverse and inclusive workforce, please click here.Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience. We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity. The information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process. We are a Stonewall Gold and Top 20 LGBT+ inclusive employer, Investors in People Gold, Race Charter signatory, Disability Confident employer and Working Mums Top Employer