FRENCH) CUSTOMER QUALITY ASSURANCE SPECIALIST INTERNSHIP
Descripción de la oferta de empleo
The Customer Operations Specialist role is primarily focused on interrogating customer and employee conversation Insight to help deliver meaningful and actionable actions to customers.
The role can range from creating and enhancing ticketing, reporting and processes for different customer use cases in a variety of situations.
You will work closely and regularly meet the Customer Success Team to ensure our mutual success.
Additionally, the Customer Operations Specialist will liaise directly with our clients and partners, supporting and understanding customer pain points and drivers to ensure our solution aligns with the client’s problem statements.
Here is an overview of what you will be doing on a day-to-day basis.
Reporting client’s issues using our ticketing tool In charge of the branded app development process, both with clients and internal teams (on iOS and Android) Reporting improvement requests Interacting with clients on technical aspects Be an expert on our platform Interacting with third parties & partners Working cross-functionally with Customer Service, Operations and engineering teams Communicating and documenting your procedures/instructions clearly so that others can replicate your processesYou will be a good fit to join us if you.
roficient level of French & EnglishLast year of a Master’s program is desirable but not requiredExperience in a QA or product-related role is a plusFamiliarity with our industry is a plusOther Language Skills are a plus, especially Dutch or SpanishEnthusiastic and passionatePassion for solving puzzles and problemsEngineering or product management studies will be highly consideredTech-savvy and a strong interest in the tech environmentGood attention to detail and organisational skillsSomeone who likes to be challenged and learn new things
Detalles de la oferta
- BSPORT SOLUTION
- En toda España
- Sin especificar - Sin especificar
- Sin especificar
- 02/03/2024
- 21/12/2024
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