FULLREMOTE- TECHNICAL SUPPORT SPECIALIST / IT HELP DESK SUPPORT

Capitole Consulting keeps growing, and we want to grow with you!Experience (skills and years).+2 years of experience Service Desk/Service Operation related activities.Main Tasks:Incident Management:• Single point of contact of users for incidents.• Record and categorize incidents with qualified information in ticketing tool (ServiceNow, JIRA,…).• Complete with qualified information incidents recorded by the users.• Evaluate incidents regarding escalation and problem solution initiation.• Analyses root cause when possible and workarounds in case of errors.• Track and resolve 1st Level incidents if possible. If no immediate solution found, assign the incident ticket to the corresponding 2nd Level Support.• Interface towards 2nd Level contacts within IT and supplier.• If no immediate solution found, assign the incident ticket to the corresponding Product Team (2nd level).• Monitor incident, push incident solution and keep the customer informed.• Verify solution if needed with the user.• Close incident.Service Request Fulfillment: • Record and categorize incidents with qualified information in ticketing tool (ServiceNow, JIRA,…)• Prioritizing of service requests.• Fulfill service request according work instructions and forward service request to responsible unit.• Inform requester about request fulfillment.• Closing service request.Skills:• Help Desk, Expert.• Incident and Service Request Management, Expert.• Ticketing Systems (e.g. Jira, Remedy; get.IT).• Experience of working with 3rd party software vendors.• Experience with Cloud Environment/ Infrastructure (Azure preferred).• Basic experience with cloud based Visualization tools (e.g. Tableau, Data IKU,…).• Basic experience with Cloud bases Analytics tools (e.g. HDI R, HDI Spark, DataBricks,…).• Basic experience with big data compute tools (e.g. Data Science VMs, WebApps,…).Conditions:Languages: English C1.Location: FULLREMOTE.Schedule: Flexible. Friday intensive.We're great, but with you we'll be even better.For this you will have:- Budget of 1.200€ in individual training for you to use it in whatever you want (technological events, books, trainings, certifications, etc.).- Follow-up with your team every month for continuous feedback.- Teleworking.- Flexible working hours to help you reconcile your professional / family life.- Private medical insurance paid in full by Capitole.- Flexible remuneration (restaurant tickets, transport and/or childcare).- Andjoy (Gymforless)- Discounts on major brands for employees (Club Capitole).Get to know the whole family:- Team Buildings every two months - don't miss the summer party or the Christmas dinner!- Football team sponsored by Capitole.- Technological communities for you to share your knowledge and ideas with the other teams, sharing internal knowledge is essential!!!!- Last but not least, a TEAM! Don't you know us yet? Discover us!!! https://capitole-consulting.com/See what people are saying about us https://www.glassdoor.es/Opiniones/Capitole-Consulting-Opiniones-E2060890.htmlDon't hesitate to send us your profile, we are looking forward to meeting you!