HOTEL/HOSTEL OPERATIONS MANAGER – BELGIUM MARKET

We are looking for a great new team member to join our team in Madrid as AREA MANAGER for the BELGIUM market. LATROUPE is a young and dynamic chain of Hotels & Hostels, expanding rapidly across Europe with currently 7 properties in Europe, summarizing more than 1.600 beds. The mix of private and shared rooms provides an aspirational and flexible spot for young-at-heart travelers in our chain.Our mission: to blend hotel quality with hostel experience to redesign accommodation appealing to all generations. Because this is what we aim to do at Latroupe. Job Description:Your mission will be to oversee the management of multiple properties, ensuring operational excellence, adherence to brand standards, and guest satisfaction. Acting as a key link between operational management in headquarters and the properties, you will implement strategies, standards, and procedures, fostering efficient management aligned with organizational goals.Key Responsibilities:Management control of the business units: Provide daily support to GM in solving operational challenges and managing Human Resources, ensuring smooth and efficient operations.Monitor revenue and costs for each property, taking full ownership of budgets and implementing immediate actions to maximize profitability.Collaborate on the preparation of annual budgets and strategic plans for the properties, ensuring effective execution and alignment with established goals.Supervise and implement operational processes to ensure that they are carried out in accordance with the standards set. Ensure that the entire team follows the procedures established by the company.Conduct visits to the properties, inspecting rooms, front-of-house, and back-of-house to ensure compliance with brand standards and identify areas for improvement. At least one visit/month.Monitor and analyze guest feedback, developing action plans to drive continuous improvement in the guest experience. Management of online reputation indicators.Coordinate team training and development, ensuring operational excellence and employee satisfaction.Conduct performance evaluations with GM, supporting team management to align individual goals with the organization’s strategic objectives.Ensure compliance with Health and Safety, Food Safety, and facility maintenance standards, monitoring their application across all properties.Foster clear communication and collaboration with commercial, maintenance, finance, human resources, and marketing departments, promoting alignment and efficiency.Collaborate in / Organise / Develop the expansion of the company. Implementing the brand, its values and its universe in new establishments. Ensuring compliance with the applicable legislation in force (among others: data protection, complaint forms, prices, accessibility, maintenance, etc.)Build and maintain strong relationships with internal and external stakeholders, including owners, suppliers, and business partners, ensuring effective and lasting partnerships. What We’re Looking For:Education and experience in team management within the hospitality sector. Hostel/Hotel experience as manager/director of minimum 3/5 years. Experience managing several hotels simultaneously.It will be an asset: MBA or Master or postgraduate degree in Hotel Management, notions of Revenue Management, Knowledge of F&B at operations level and Management Control. Languages: Spanish, English and French high level.High analytical and deductive skills.Proficiency in IT and Microsoft Office tools. It will be an asset MEWS PMS.Excellent organizational and leadership skillsProactivity, attention to detail, and ability to work under pressureFlexible Schedule based in Madrid office.Resilience and ability to manage stressAutonomy and responsibility.Dynamism, initiative to create environments that exceed customer expectations and make the hostel's image ‘shine’.Team leadership, combining a strong focus on results with the development of the capabilities of their collaborators and the generation of commitment and cohesion throughout the team.Laboriousness and capacity for constant effort in long working days and travel.Additional Details:Location: Madrid, with availability for frequent travel throughout EUROPE Career growth and development opportunity within a company with ambitious expansion plans.