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INFORMATION TECHNOLOGY SERVICE DESK MANAGER

Descripción de la oferta de empleo

Job Description:As an IT Service Manager, your role is pivotal in ensuring the delivery of high-quality IT services that meet the needs of the organization and its users. Here's an overview of the key responsibilities:1. Service Delivery: - Manage the end-to-end delivery of IT services, ensuring adherence to service level agreements (SLAs). - Oversee incident, request, and problem management processes to maintain optimal service levels.2. Team Leadership: - Lead and motivate a team of IT service professionals. - Foster a customer-focused culture, emphasizing responsiveness and continuous improvement.3. Service Desk Management: - Direct and supervise the IT service desk, ensuring timely and effective response to user issues. - Implement best practices for incident resolution and escalation procedures.4. Customer Relationship Management: - Collaborate with internal stakeholders to understand their IT service needs. - Build and maintain strong relationships with business units to align IT services with organizational objectives.5. Service Improvement: - Continuously evaluate and enhance IT service processes. - Implement improvements based on feedback, performance metrics, and industry best practices.6. Service Catalog Management: - Develop and maintain a comprehensive service catalog. - Ensure services are clearly defined, documented, and aligned with business requirements.7. Vendor Management: - Collaborate with external vendors to ensure the delivery of outsourced IT services. - Negotiate contracts, monitor performance, and address issues as they arise.8. ITIL Framework: - Apply ITIL (Information Technology Infrastructure Library) principles and practices in service management. - Implement ITIL processes for incident, problem, change, and configuration management.9. Performance Monitoring: - Establish and monitor key performance indicators (KPIs) to assess and improve service delivery. - Generate reports and insights for management review.10. Budget Oversight: - Manage the budget for IT service operations. - Optimize resource allocation to ensure cost-effective service delivery.Qualifications:- Bachelor's or Master's degree in Information Technology, Business Administration, or a related field.- Minimum Years of IT Experience - 10 years- Proven experience in IT service management, with a strong understanding of ITIL principles.- Leadership and team management skills.- Excellent communication and interpersonal abilities.- Analytical mindset with a focus on continuous improvement.
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Detalles de la oferta

Empresa
  • E-Solutions
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 22/09/2024
Fecha de expiración
  • 21/12/2024
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