INTERNATIONAL CUSTOMER EXPERIENCE SPECIALIST
Descripción de la oferta de empleo
This is a diverse role and we are looking for someone who is passionate about providing the best experience and will drive to ensure such experience; who is interested in working in the start-up industry and with investors; and who is bi-lingual and can speak English, French and Spanish fluently.
Duties will include (but not limited to).
Being the first point of contact for investors and companies in the EU and UK to support and resolve their queries in-line with our SLAs.
Work with other departments to get the information you need to support and resolve investor and company queries.
Participate in meetings to keep up to date with other departments and funded companies’ actions.
Handling investor complaints in the first instance, and escalating as per procedure.
Send investor updates via our CRM system.
Assist the Payments Team with investor queries regarding their payments and issuing payments when needed.
Assist the AML Team with investor queries regarding their payments and conducting AML checks when needed.
Assist and cover the Closing Team during periods of annual leave.
In addition, support the CX Team Lead to continuously improve the customer experience, this includes (but not limited to).
Being proactive and raising areas of improvement.
Raise product issues and work with our Engineering Team in resolving in a timely manner.
Assisting in business localisation and carrying out translations.
General support to CX Team Lead.
deally you will.
ave great language skills and be fluent in English, Spanish and French.
revious experience in a customer related role.
xcellent customer service skills.
eticulous attention to detail.
xtremely organised with the ability to prioritise your own workload and manage your own time effectively.
daptability in the face of changing and short-notice deadlines.
roven knowledge of MS Office and Google Apps for work.
n addition, resonate with the following.
Start-up DNA.
Be resilient, get things done, , are comfortable with uncertainty, adaptable to change, used to working in a fast-paced and ever-changing environment and know when to fight for the right thing and when to say no.
ommunicator.
Articulate, Persuasive, Good listener, EmpatheticQuestioning.
Curious, Open-minded, Comfortable expressing their opinions,Healthy disrespect for the status quoMethodical.
Logical, Data-driven, Well informedPractical.
Detail oriented, Pragmatic, Organised, Good under pressureEnergetic.
Outgoing, Passionate, Joyful, Positive, Optimistic, Bias to action Negotiation and Sales ability.
Persuasive, Empathetic, Focused, Target drivenCreative.
Insightful, Innovative, Problem Solver
Detalles de la oferta
- Crowdcube
- En toda España
- Sin especificar - Sin especificar
- Sin especificar
- 24/07/2024
- 22/10/2024
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