IOT 1ST LINE OPERATIONS ENGINEER
Descripción de la oferta de empleo
Interface with the customer via the defined channels and collect customer raised issues.
Accountable for the resolution of the customer raised incidents.
Resolve them or escalate to second line and follow-up until resolution.
C ommunicate the incident details to the customer in a customer friendly language.
Continuously improves the service offered to our IoT customers.
With these activities you will have a great impact on our business.
Collect all relevant info from the customer.
Understand the customer issue and confirm it/map it to the error logs or reproduce it in the systems (Portal, etc.).
Understand the urgency and impact for the customer; prioritize based on product type.
Resolve customer raised issues; where not possible, escalate to second line and follow-up on the resolutions.
Gather similar issues and open a root cause investigation ticket for each category and assign to second line.
Keep and update a database of known issues/bugs.
Summarize the ticket info and translate into ‘customer’ language (no technical acronyms, select info needed by the customer).
Manage customer troubleshooting calls.
With these skills you are a great candidate.
Core Telecom Networks (2G/3G/4G/5G) and IP networks Roaming call flows for data, voice (classic and volte), SMS Network protocols.
GTP, IP, Radius, Diameter, IPSEC, SS7 Experience using packet-tracing software.
Wireshark, Ethereal (tcpdump etc).
Knowledge in Linux/UNIX IoT Core service flows and architecture APIs (customer facing inbound and outbound) and provisioning Admin use of B2B and B2C Portals Customer focus and very good English Experience in a multinational environment Cisco Certification CCNA (Routing & Switching) Good understanding of ITIL methodology Sounds like the perfect job? We’ve got even more to offer.
Work from Home - hybrid approach Medical and dental services Life insurance Dedicated employee phone subscription Special discounts for gyms and retailers Annual Company Bonus Ongoing Education You get to work with tried and trusted web-technology Getting in on the ground floor of a technology changing company Flexible Vacation #_VOIS Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
We actively encourage everyone to consider becoming a part of our journey.
Detalles de la oferta
- Sin especificar
- En toda España
- Sin especificar - Sin especificar
- 21/11/2024
- 19/02/2025
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