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IT SERVICE MANAGEMENT (TRAINEE)

Descripción de la oferta de empleo

Job SummaryWerfen has recently set up a Service Management Office. As a trainee you will have the opportunity to gain hands-on experience in IT Service Management as Werfen has just kicked off a project to implement an enterprise-wide IT Service Management framework. With this, processes like Incident, Service Request, Change and Problem Management will be introduced following industry best practices (ITIL), policies and procedures.Key Accountabilities A roadmap has been set up to plan the next steps regarding the implementation of IT Service Management. As a trainee you can join this exciting journey by supporting the team by:• Participate in workshops/meetings• Understand how the processes are applied in the ServiceNow• Build the foundation of Service Management Governance Manuals by documenting processes• Support in setting up key performance indicators and metrics for monitoring, measuring and managing the performance of systems and services• Support the team in organizational change management activities.Networking/Key relationships•Leadership team of Global Technologies and Services•PMO•Diverse stakeholders from IT team•Vendors / Service providersMinimum Knowledge & Experience required for the position:•Student in the area of Information Technology, Economics, ADE or similar•Good knowledge of Microsoft Office (Excel, Powerpoint, Word)•Basic understanding of ITIL•Skills & Capabilities:•Ability to work independently and take decisions in alignment with project tea.•Good communication and organizational skills•Being analytical, organized and collaborative•Fluent English is mandatory
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Detalles de la oferta

Empresa
  • Werfen
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 20/10/2024
Fecha de expiración
  • 18/01/2025
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