JUNIOR SERVICE MANAGER
Descripción de la oferta de empleo
This role involves supporting the coordination of vendor service teams, and ensuring customer satisfaction.
The Junior Service Manager will be Analysing the availability, performance, and reliability of our organization’s strategic applications and Application Support & Maintenance applications (ASM).
The Junior Service Manager will collaborate with cross-functional teams to support high-quality services and continuous improvement initiatives.
The Junior Service Manager is a link between the WTW Product teams and the organisation, focusing on maintaining positive relationships and resolving issues promptly.
Supporting activities such as.
Managing customer expectations through sound Relationship Management principles.
Analysing Incident Management, Major Incidents, Changes, and Problems for Strategic Applications and for ASM applications.
Ensuring Suppliers are meeting Service Level Agreements.
Working with the business and IT leaders to establish and sustain Service Level Standards for each their applications, and third party providers to meet or exceed the Service Level Standards.
Day-to-day monitoring of the application systems’ status for both Strategic and ASM application (as supplied by vendor).
Working with business leaders and managers to prioritize maintenance and enhancement requests.
Compiling cross-functional Technology requirements, activities and resources for system changes and upgrades.
Maintaining/keeping up-to-date system documentation.
Communicating with the IT Management team regarding improvements and recommendations.
Security forums with vendor and for Strategic Applications ensuring Security, audit & Compliance.
Detalles de la oferta
- Sin especificar
- Sin especificar
- 24/10/2024
- 22/01/2025
Requisitos del puesto completion of a master’s degree/mba or an equivalent qualification is required, coupled with practical work experience, preferably in hr tech, within roles such as customer success manager, account manager, or delivery manager... excellent working knowledge of ms office, particularly......
We are looking for a junior technical customer success specialist to join our customer success team... additional service fee: available and ranging from 5% to 30% from your monthly compensation, according to services delivered... experience in the customer service field is a plus! other job information......
A customer-centric mindset with a firm commitment to delivering top-tier customer service... bilingual or native level of german/italian/greek/czech/slovenian/austrian/hungarian/swedish/finnish outstanding communication and interpersonal skills... demonstrated expertise in the igaming industry, with......
Requisitos del puestoexperience in high quality customer service support would be ideal (b2c) good and professional communication skills native level of german plus fluent level of english knowledge of local or spanish language would be an asset but not required for the job data updates process good......
Descripción:empresa española de terapias alternativas y astrologia precisa incorporar una community manager para su proyecto en madrid... manejo de herramientas de monitorización en redes y otros(analitics, audiense, hootsuite, canva)edición de vídeo (final cut pro, movavi, etc)interés por lo alternativo......
Join our growing team as a key account manager in the gbs team, you will focus on growing and developing existing clients, as well as generating new business by identifying, implementing and executing new strategies... as a global aggregator providing internet access and managed services in 190 countries......
Poner arquitecto junior como asunto del email... estamos buscando el siguiente miembro para nuestro equipo: arquitecto junio modelador revit, a jornada completa... hendel+torres es una oficina pequeña dedicada al desarrollo de proyectos de arquitectura y diseño interior con metodología bim......
Buscamos a un coordinador de proyecto junior y en prácticas trilingüe de alemán/inglés/castellano que nos ayude a llevar las cuentas nacionales e internacionales... ofrecemos jornada completa y contratación fija... nuestro pequeño equipo en madrid se está recomponiendo después de habernos reducido un......
En turboiber elevación, estamos buscando un/a gestor/a de proyectos junior para realizar el proceso de planificación, coordinación y supervisión de los proyectos del área industrial en dependencia directa del responsable de gestión de proyectos... capacidad de organización... rango salarial: 25......
Elige el destino y haz despegar tu carrera... proceso de revisión salarial anual... talento: buscamos talento (recién titulados o perfiles junior) que quiera alcanzar su máximo potencial, formando parte las soluciones y proyectos de ingeniería más completos e innovadores del mercado, apoyad@s por profesionales......
