JUNIOR SERVICE MANAGER
Descripción de la oferta de empleo
This role involves supporting the coordination of vendor service teams, and ensuring customer satisfaction.
The Junior Service Manager will be Analysing the availability, performance, and reliability of our organization’s strategic applications and Application Support & Maintenance applications (ASM).
The Junior Service Manager will collaborate with cross-functional teams to support high-quality services and continuous improvement initiatives.
The Junior Service Manager is a link between the WTW Product teams and the organisation, focusing on maintaining positive relationships and resolving issues promptly.
Supporting activities such as.
Managing customer expectations through sound Relationship Management principles.
Analysing Incident Management, Major Incidents, Changes, and Problems for Strategic Applications and for ASM applications.
Ensuring Suppliers are meeting Service Level Agreements.
Working with the business and IT leaders to establish and sustain Service Level Standards for each their applications, and third party providers to meet or exceed the Service Level Standards.
Day-to-day monitoring of the application systems’ status for both Strategic and ASM application (as supplied by vendor).
Working with business leaders and managers to prioritize maintenance and enhancement requests.
Compiling cross-functional Technology requirements, activities and resources for system changes and upgrades.
Maintaining/keeping up-to-date system documentation.
Communicating with the IT Management team regarding improvements and recommendations.
Security forums with vendor and for Strategic Applications ensuring Security, audit & Compliance.
Detalles de la oferta
- Sin especificar
- Sin especificar
- 26/11/2024
- 24/02/2025
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