KAM MANAGER (THEY/SHE/HE)

If you’re here, it’s because you’re looking for an exciting ride.  A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.  We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.  Not your usual app.
We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than local restaurants, grocers and supermarkets, and high street retail stores.
We operate in more than cities across 25 countries.  Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology.
For us, every day is filled with purpose.
What makes our ride unique?  Our culture and strong values.  Our career development philosophy.  Our commitment to being a force for good.  We have a vision.
To give everyone easy access to anything in their cities.
And this is where your ride starts.
YOUR MISSION Are you ready to shape the future of shopping? Glovo’s Q-Commerce is transforming the retail landscape by integrating a diverse range of shops—from electronics and pharmacies to beauty products, flowers, toys, and video games—into a seamless, convenient, and innovative shopping experience.
We're building a dynamic HQ team to revolutionize how consumers purchase their favorite items.
We are looking for a passionate and strategic KAM Manager to join our Retail team in Barcelona, where you will drive and lead the strategic direction across all Glovo markets.
THE JOURNEY Lead the global Account Management team and support the hiring and training of top talent.
Develop, lead, and implement department strategies that translate into OKRs for account management, content, and operations across all Retail sub-verticals.
Create and deploy tools, processes, and strategies to support local teams in managing top accounts, ensuring the achievement of the OKRs Build and maintain strong relationships with global retail partners, facilitating negotiations, onboarding, and continuous quality improvement.
Analyze data and partner operations to identify opportunities, optimize performance metrics, and develop actionable solutions for enhanced consumer experiences.
Gather and translate partner feedback into product, marketing, and operations improvements.
WHAT YOU WILL BRING TO THE RIDE +6 years of experience in fast-paced environments (startups, top consulting firms, top internet firms, FMCG, retail, e-commerce).
Driven to build a business from scratch, with a natural bias for action, always pushing for things to happen, and objective and deadline-oriented.
Experience leading cross-functional teams of 5+ people.
Understanding of FMCG, retail, and/or e-commerce business, as well as revenue dynamics and drivers.
Good organizational and communication skills, with openness to communicate with multiple stakeholders in different teams and countries.
Results-oriented with ambition that inspires others.
Strong organizational skills, capable of prioritizing, delegating, and working well under pressure and with tight deadlines.
Decision-making based on data, with the ability to break complex problems into smaller ones and prioritize them effectively.
Advanced proficiency in English; additional language skills are a plus.
Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas.
Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.
We believe driven talent deserves.
An enticing equity plan that lets you own a piece of the action.
Top-notch private health insurance to keep you at your peak.
Monthly Glovo credit to satisfy your cravings! Cobee discounts on transportation, food, and even kindergarten expenses.
Discounted gym memberships to keep you energized.
️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year! Enhanced parental leave, and office-based nursery.
Online therapy and wellbeing benefits to ensure your mental well-being.
Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture.
We know that the best ideas come from a mashup of brilliant diverse minds.
This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU.
We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.  Feel free to note your pronouns in your application (e.
., she/her/hers, he/him/his, they/them/theirs, etc).
So, ready to take the wheel and make this the ride of your life?  Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!