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MAJOR INCIDENT MANAGER

Descripción de la oferta de empleo

Major Incident and Problem ManagerMadridPermanent€50,000 - €55,000 p/aThe BackgroundWe are partnered with a world class IT services provider based in Spain but with a global presence. They are looking for an experienced Major Incident & Problem Manager to join their growing Corporate IT department and play a pivotal role in coordinating response to Major Incidents and managing the lifecycle of problems from initiation through to restoration. Please note that due to working with clients globally, this role does require someone to be a fluent communicator in both Spanish and English.You…In order to be a successful Major Incident & Problem Manager you will have…Previous experience in a similar role within Major Incidents or Problem Management, preferably working within a large, multi-client organisation operating globallyAbility to manage major incidents and problem investigations, analyse situations, influence others, champion best practice and collaborate effectively with internal and external stakeholdersIn-depth understanding of ITIL Service Management processes and best practices, ITIL Foundation certification would be highly advantageousThe roleAs Major Incident & Problem Manager you will be responsible for managing the major incident and problem processes including related reporting, governance, training and continual improvement activities. When a major incident occurs you will collaborate with a variety of teams and third parties to ensure service is restored efficiently and within the SLA before completing post-major incident activities including producing reports and identifying lessons learnt. You will proactively identify potential problems through trend analysis and monitoring system performance as well as coordinating root cause analysis and post-problem resolution activities for all problems raised following major incidents.If you are interested to find out more please apply for the role with an up to date copy of your CV. If you have any questions that you would like to discuss first, please call Adam on +44 7425 559 243.
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Detalles de la oferta

Empresa
  • Humankind Global Recruitment
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 18/09/2024
Fecha de expiración
  • 17/12/2024
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