MICROSOFT DYNAMICS CRM AND BUSINESS TOOLS SPECIALIST

CORPORATE SUMMARYSmile matters.Angelalign Technology Inc. (hereinafter referred to as the "Angel Aligner" or "we") is a global service provider of clear aligner technology, production and sales. Since founded in 2003, we have been working on developing high-tech products to bring beautiful smiles and confidence to people around the world.Angelalign Technology Inc. (6699.HK) was listed on the HK exchange in June 2021. Over the past 20 years we maintain a productive corporate-academic partnership with many different orthodontists and universities around the world, and our R&D team has made tremendous breakthroughs in many fields, to ensure that Angel Aligner is at the cutting edge of technology and product development. Over 150 patents have been obtained in respect of processing, clear aligners, manufacturing and 3D printing technology. Now, we operate one of the largest 3D printing facilities in Asia and the first fully automated manufacturing facility for clear aligners in the region.Since 2017, we have been the partner of National Sports Training Center, providing training supplements for National Team athletes. Close to one million patients have been treated with our aligners. This database of cases combined with advanced machined learning and comprehensive neural networks allows us to improve treatment outcomes and predictability for every patient.We will forge ahead with the innovation-driven development strategy and give an impulse to the industrial development through advanced clear aligner materials, biomechanics, massive orthodontic database and artificial intelligence technology. We will continue to put the patient and the clinician first and work together with doctors to improve the efficiency and accuracy of tooth movement for the bettering of the orthodontic treatment experience and the brightest smiles.IMPORTANT NOTE: Only applicants with experience in Microsoft Dynamics CRM will be selected.DESCRIPTIONWe are looking for a Microsoft Dynamics CRM and Business Tools Specialist, to join our Operations team in Madrid, and provide support to our EMEA Team members and keep digitalizing our standard works through automated tools such as CRM and business phone system.RESPONSIBILITIESLead CRM projects, overseeing the entire project lifecycle from inception to implementation.Provide user community support and training to ensure effective CRM system adoption.Develop innovative methodologies and tools to achieve CRM tactical goals set by the organization.Translate business requirements into technical documentation, ensuring alignment between needs and solutions.Enhance operational efficiency, uphold high-quality standards, and promote user proficiency in CRM systems.Provide comprehensive support for CRM Dynamics marketing, catering to all marketing needs, and ensuring compliance with relevant legislation and best practices.Offer assistance and guidance for the customer service module within CRM Dynamics, ensuring its effective utilization and alignment with organizational objectives.Partner with the BI team in HQ on monitoring and supervising data ownership and needs for EMEA team while, ideally, developing BI reports in PowerBIOwn the maintenance and identify needs for improvement of our business phone system by administrating the platform and managing supplier relationship (AirCall).REQUIRED SKILLS AND QUALIFICATIONMust have excellent communication skills that will ensure effective conveyance of information and execution of duties in a cross-functional settingBe customer-service centric, demonstrate an ability to work in a fast-paced environment with ease, be self-motivated and proactive, have an insatiable thirst for knowledge, have critical attention to detail, be able to prioritize and meet deadlines while working on multiple projects, and have creative problem-solving skills.Should be likeable and easily relatable in order to facilitate cross-functional interactionsOutstanding organizational and time management skillsPrevious experience within an equivalent roleKnowledge of Microsoft Dynamics CRM is a must have, and Aircall phone system ideallyBachelor degreeLANGUAGE SKILLSNative/fluent in EnglishAdvanced/professional knowledge of another EU languages (French, Spanish, Italian, German) is a PlusCOMPUTER SKILLSExcellent with Word, Excel, PowerPoint, and related design software (ADOBE).Knowledge of business intelligence tools to understand and create activity reports and dashboards is a plus.