MS365 CUSTOMER ENABLEMENT SPECIALIST

Your day to day.
Ensures that processes related to customer onboarding in to MS365 are correctly managed.
Maintains team activity status from an onboarding and enablement services into MS 365.
Maintains and tracks pipeline, WIP and in-life across MS 365and provides information to Solutions and Offerings team to support capacity management.
Works with product management to ensure onboarding to their products are consistent across the MS 365 portfolio and fit for purpose.
Applies continual improvement methodologies to ensure the start-up phase of the customer lifecycle is fit for purpose, making recommendations for digital improvements and service/automation efficiencies.
With these activities you will have a great impact on our business.
Act as a project management for all activities executed regarding new customers and products Ensure the effective transfer to Service Operations of new customers and services Own service transition processes and ensure these are communicated and followed throughout the IT function.
Oversee IT asset transfers Ensure all Service Design and end to end support models are reviewed and implemented for any changed or new service Maintaining all necessary communication lines within project teams and Client organizations With these skills you are a great candidate.
Strong IT industry knowledge in a global company 3-5 years Experience Troubleshoot various Microsoft 365 issues including connectivity and mobi (Exchange Online, SharePoint Online, Microsoft Teams, Azure AD) MS-100.
Microsoft 365 Identity and Services is must Microsoft 365 Certified.
Exchange Online Support Engineer Specialty is a must 1-3 years Experience in Agile project management delivery is a plus ITIL certification is a plus English Speaking B2/C1 Sounds like the perfect job? We’ve got even more to offer.
Hybrid way of working Medical and dental services Life and hospitalization insurance Dedicated employee phone subscription Take control of your benefits and choose any of the below options.
MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget.
Special discounts for gyms and retailers Annual Company Bonus Loyalty Programme Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills You get to work with tried and trusted web-technology Getting in on the ground floor of a technology changing company We let you write your own story by planning vacations.
go for a trip, experience new things, have fun and enjoy your 23 days off.
Special Paternal Program - 4 months of paid paternity leave We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve.
We do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.
Worried that you don’t meet all the desired criteria exactly? We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background.
So, if you’re excited about this role but your experience doesn’t align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.
#_VOIS Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
We actively encourage everyone to consider becoming a part of our journey.