NEW BALANCE / CUSTOMER SERVICE FOR THE GERMAN MARKET

Who we are
CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture!
Our Client
New Balance - believes that we are born to move, and they are committed to offering the best innovative products that combine function and fashion, performance, and style. Each international team member plays an important part in supporting the company to share these values with our customers worldwide. We are looking for extraordinary people to join our team, immerse themselves in the brand, and deliver a first-class service to our customers. 
We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service. 
We´re Curious: Proactive approach to problem-solving and a “can do” attitude. 
We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.
Tasks
What will you be doing?

Working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional way 
You can put yourself in our customers’ shoes, analyse their problems and offer them individual solutions 
Offering an omnichannel service to our consumers via telephone, email, chat, and social media 
Developing a sound understanding of the products and services offered by our client
Becoming an expert on all things New Balance
Embrace our company values and act as a brand ambassador

Requirements
What skills & experience will you bring to us?

A fluent level of German with exceptional grammar and spelling skills
High level of English (Both written and spoken) 
A genuine passion for delivering outstanding customer service 
Ability to deal with sensitive calls with empathy 
Strong administrative skills with a keen eye for detail 
A professional outlook and proactive approach to problem solving

Benefits
What do we offer?

Start date: 18th of September
Contract: Temporary (3-month contract with 1-month probation period)
Full-time: (39 hours/week)
Working days/Hours: Monday to Friday, from 11 AM to 8 PM
Salary: €19,400.00 gross per year
Incentives: Top performance incentives
Holidays: 24 calendar days per year
Paid bank holidays + 1 extra day in lieu
Hybrid: 3 days per month at the office
Training: 8 Days of Full Time Training from Monday to Friday at the office
Office location: Barcelona (La Sagrera)

Other Benefits:

Best-in-class people engagement activities and programs
Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
Employee Assistance Program - Free, confidential, and impartial guidance and support
Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
New Balance online discounts 30% off
Option to sign-up for Discounted Private Health Insurance
Referral Program – Bring a friend and get a referral bonus
Access to LinkedIn specialised training & courses

Ready to Make a Difference?

Showcase your talent: Share your CV highlighting achievements and responsibilities.
Be you: No need for photos, age, marital status, or gender.
Our process: Submit CV, then email, phone screening, and video interview.

We're excited to meet you!
#wecare#wearecurious#weachievetogether