NEW TENANT ONBOARDING MANAGER

Role title.
Tenant Onboarding Manager Location.
UK Role Purpose   Infrastructure Engineering team plays a key role in Dynamo a multi-year programme to roll out a new Business Intelligence Solution based on Google Cloud Platform for all local markets replacing the existing BI solutions.
This team plays a pivotal role in onboarding new Dynamo customers as well as provision new users and equally in ensuring that on premise eco-system is reliable and meets the required SLA’s.
The role is a member of Infrastructure Engineering team acting as a manager of onboarding the new tenants or expansion of existing tenants in Dynamo.
This role requires an excellent understanding of Dynamo service and eco-system with good technical knowledge of every component of the eco-system.
Equally this role requires excellent communication skills, problem solving, analytical and strong operations skills including problem and incident management and resolution.
Overall behaviors.
Earn customer loyalty.
Creates accurate structure to provide reports of open cases, status, next steps to contain.
Actively works with senior management to ensure proper prioritization of open cases.
Actively working with the end customer to ensure common understanding of actions to contain as well as getting support when needed to validate resolution.
Present to customers monthly reports of platform availability and maintain the outages centralized information and sharing root cause analysis for every P1/P2 incident.
Create the future.
Drives and ensures permanent simplification of structures, processes, systems and all customer products and materials.
Works with all Dynamo teams to ensure new features are added to product roadmap to resolve incidents being raised or issues appearing often Get it Done Together.
Driving continuous cooperation between Dynamo teams to ensure resolution of incidents in due course.
Work with the teams to ensure proper documentation is place starting with known bugs and resolution but also available features, user guides, etc.
Experiment, Learn Fast.
Continuous adaptation of reporting mechanism to improve customer understanding of status and progress.
Adapt reporting mechanism to allow senior management to have all the required information to allow proper decision making on prioritization.
Other areas of expertise.
Fixing cases related to support escalation.
Fully know critical issues to route support escalation incidents to concerned teams Comfortable that based on post-incident reviews optimizes the Software Development Life Cycle (SDLC) to boost service reliability Comfortable in reading and interpreting monitoring information  Basic knowledge of Cloud GCP, networks, Linux OS, Infrastructure related elements Excellent verbal and written communication skills Strong problem-solving skills Passion for technology  What you’ll do   Key accountabilities and decision ownership.
Operations experience with focus on troubleshooting live issues Excellent verbal and written communication skills Excellent reporting skills Excellent interacting with customers Understanding of all monitoring, fault detection and self-repairing processes involved with Dynamo ecosystem components Who you are   Preferred core competencies, knowledge and experience.
Experience of BigData technologies such as Spark, GCP and CDAP Experience of cloud solutions on  GCP  Experience of Agile Proven track record on CDAP and Google Cloud incident management and problem resolution- mandatory  What's in it for you   Discretionary yearly bonus.
10% Annual leave.
28 days + bank holidays + the opportunity to buy/sell/carry over 5 days/year Charity days.
5 days/year Maternity leave.
52 weeks out of which 39 weeks are fully paid + 13 weeks half pay and 6 months - working 4 days, getting paid 5 Private pension.
You can contribute up to 5% of your basic pay with 2.
matching from Vodafone up to 10%.
Access to.
private medical, private dental, free health assessments, share save scheme Additional discounts.
Vodafone retail, gym, cinema, cycle to work, season ticket loan Who we are   You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa.
But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation.
We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices.
We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can.
#TogetherWeCan #GroupResourcing #GroupTalentAcquisition #WeAreHiring #JoinOurTeam #LI-hybrid Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
We actively encourage everyone to consider becoming a part of our journey.