OPERATIONS MANAGER

At Intracon we are a dynamic collective of companies specializing in Marketing & Sales, HR consulting, and Corporate Events. Our team is innovative, influential, intrepid, incisive, and ingenious.We are looking for an Operations Manager to join our team and help elevate our projects to the next level, ensuring the seamless execution of projects from the point-of-sale confirmation to final delivery. This involves coordinating and managing project teams, overseeing operational processes, ensuring compliance with KPIs, resolving issues, and maintaining clear communication with sales and external suppliers to achieve project goals related to time, cost, quality, and client satisfactionThis is an excellent opportunity for a candidate with a strong background in operations management, particularly within the marketing, sales, or event management industries. The ideal candidate will have proven experience in leading cross-functional teams, managing complex projects, and driving process improvements. Additionally, this role is perfect for someone who excels in problem-solving, thrives in a dynamic environment, and is passionate about delivering high-quality results that exceed client expectations.We are IN, are you IN?🔎About the role:Dedication: Full-timeWork model: Flexible, combining office work with teleworkingLocation: Sant Cugat del Vallès (Barcelona)Project’s Lenght: Permanent💼 Main responsibilities:Reporting to the General Management and working as the Operations Manager, you will be responsible for ensuring the effective and efficient execution of our projects, from the confirmation of sales to final delivery. You will work closely with project teams, specialists, Subject Matter Experts (SMEs), and external suppliers, ensuring that project objectives are met in terms of time, quality, cost, and client satisfaction.Project Allocation:Coordinate the assignment of projects to teams and SMEs, managing workloads, specialties, and team motivation.Operational Management:Oversee and control the information and task completion in project management tools like ClickUp, ensuring the tracking of key KPIs (timelines, billing, expenses, margins, quality, client satisfaction, etc.).Problem Resolution:Identify and resolve issues that arise during project execution, prioritizing tasks and managing resources effectively.Sales Reporting:Maintain clear communication with the sales team/KA, providing regular updates on project status and client satisfaction.Purchasing and Supplier Management:Manage procurement requests, coordinating with suppliers and freelancers to ensure timely and high-quality service delivery.Continuous Improvement:Identify opportunities for operational process improvements and highlight and document success stories within the company.🎓Background & Skills:Bachelor's degree in Engineering, Business Administration, or a related field. A master’s degree in Project Management, Operations Management, or a relevant discipline is highly desirable.Minimum of 5 years of proven experience in operations management, ideally within a multiservice agency or B2B environment. Strong track record of managing complex projects and processes.Proficiency in using project management ERPs such as ClickUp, Trello, or Asana, with experience in agile methodologies.Fluent in both English and Spanish, with excellent communication skills that enable clear, concise, and effective collaboration in a team environment.Outstanding leadership and management skills, with proven experience in overseeing multidisciplinary and remote teams. Demonstrated ability to effectively coordinate with suppliers and multiple stakeholders, ensuring alignment of objectives and delivery of impactful results.Highly proactive, autonomous, and solution-oriented. A collaborative team player with a positive attitude, capable of fostering a constructive work environment.Strong organizational skills with the ability to manage multiple priorities and tasks simultaneously, maintaining high levels of productivity and focus.Flexible and capable of adjusting to rapidly changing needs, business requirements, and market conditions.➡️ What we offer:Well-connected office with green spaces around 🌳Good working environment 👌Hybrid model of work: 3 days of telework, 2 from the office 🏠🏢All Friday’s journey ends at 3pm ⏰Summer schedule during July & August 🌞Multicultural and dynamic team 🌎Free Language courses with native speaker teachers 💬Fun & well-being activities (teambuildings) 🎾Intracon benefits (discounts on health insurance, sport centers and more than 300 different brands) 🏷️As an equal opportunity organization, we recruit, employ, train, compensate, and promote without regard to race, religion, creed, colour, national origin, age, gender, sexual orientation, gender identity, marital status, disability, or any other basis.**Please, note that, due to the number of CVs that we receive, only those candidates selected for interviews will be contacted. However, we want to thank all applicants for their interest and time.**