OPERATIONS MANAGER AT EGA | CRG ONLINE RECRUITMENT PORTAL

The Institute The Centre for Genomic Regulation (CRG) is an international biomedical research institute of excellence, based in Barcelona, Spain, with more than 400 scientists from 44 countries.
The CRG is composed by an interdisciplinary, motivated and creative scientific team which is supported both by a flexible and efficient administration and by high-end and innovative technologies.
In April , the Centre for Genomic Regulation (CRG) received the renewal of the 'HR Excellence in Research ' Award from the European Commission.
This is a recognition of the Institute's commitment to developing an HR Strategy for Researchers, designed to bring the practices and procedures in line with the principles of the European Charter for Researchers and the Code of Conduct for the Recruitment of Researchers (Charter and Code).
Please, check out our Recruitment Policy The role    We are seeking a motivated Operations Manager to coordinate and ensure that all operational services run smoothly and meet high-quality standards.
The new team member will work closely with the EGA Team Head and a diverse group of professionals, including system administrators, developers, data curators, project managers, and helpdesk staff, in close collaboration with the European Bioinformatics Institute to coordinate the Helpdesk activities, the development of core services and the operations with our closer partners and relevant competitive projects.
By working across various functions, the candidate will help guarantee that the EGA offers the best service to the global research community.
Additionally, the Operations Manager will contribute to competitive projects in cases where the EGA Service is participating as service provider, ensuring that our involvement is well-coordinated, timely, and impactful.
The successful candidate will provide oversight and planning for the EGA helpdesk and operations team.
This includes coordinating day to day priorities, identifying training needs, ensuring a consistent high quality customer experience, and ensuring continuity of helpdesk and operations service.
The EGA team is managed using agile methodologies combining a mix of the RT ticketing system, JIRA, and Confluence in a collaborative environment.
The EGA is currently transitioning from being a centralised to a federated resource, that will require new practices and guidelines to be drafted as new nodes become operational.
About the EGA The EGA (European Genome-Phenome Archive, www.
ga-archive.
rg) is a resource for permanent secure archiving and sharing of human genomics.
We host more than 16 petabytes of data, that includes more than studies and datasets.
The EGA, co-managed by the CRG (www.
rg.
u) and the European Bioinformatics Institute (EBI, www.
bi.
c.
k), is an active partner in numerous international and national projects and contributes to establishing international standards in genomics and data security.
The EGA team at CRG is a diverse group (currently 20 people and steadily growing) composed of bioinformaticians, developers and scientists from various backgrounds.
We offer a flexible daily and weekly schedule, a friendly office atmosphere, together with exciting and stimulating assignments, embedded in high-level and society-positive international projects.
In addition, we offer the possibility to grow in your career path (see also below).
Whom would we like to hire?   Must Have You have at least 1 year of experience with the management of operations, including systems, online services, or data management services  You have experience in working in scientific international environments You have experience collaborating with cross-functional teams (system administrators, developers, data curators, project managers) to achieve operational goals Education and Training A postgraduate degree in bioinformatics, life sciences, IT, or equivalent experience Languages You have an excellent level of English, given this is the daily used language for communication, with the team and international partners alike Technical skills You have familiarity with ticketing and project management systems such as RT, JIRA, or Confluence You have advanced MS Office & Google Docs skills, in particular presentation s, documents and spreadsheets  Competences Personal and Team organizational skills Leadership capacity & excellent interpersonal skills  Ability to efficiently interact with people with different professional backgrounds Ability to solve problems independently Attention to details Proactivity in identifying operational improvements and implementing solutions in a collaborative environment    Nice to h ave  Knowledge of legal, technical, and security aspects (as well as associated standards), of large, controlled access services  E nd user service orientation  Experience in managing sensitive data management  Experience with database systems, or an understanding of large-scale data management The Offer – Working Conditions  Contract d uration.
technical and scientific activities contract, linked to project duration  Estimated annual gross salary.
salary is commensurate with qualifications and consistent with our pay scales    Target s tart date.
as soon as possible   We provide a highly stimulating environment with state-of-the-art infrastructures, and unique professional career development opportunities.
To check out our training and development portfolio, please visit our website in the training section.
We offer and promote a diverse and inclusive environment and welcomes applicants regardless of age, disability, gender, nationality, ethnicity, religion, sexual orientation or gender identity.
The CRG is committed to reconcile a work and family life of its employees and are offering extended vacation period and the possibility to benefit from flexible working hours.
Application Procedure   All applications must include.
A motivation letter addressed to Mr Jordi Rambla.
A complete CV including contact details.
Contact details of two referees.
All applications must be addressed to Mr.
Jordi Rambla and be submitted online through the "Apply" button below.
Selection Process Pre-selection.
The pre-selection process will be based on qualifications and expertise reflected on the candidates CVS.
It will be merit-based.
Interview.
Preselected candidates will be interviewed by the Hiring Manager of the position and a selection panel.
A technical challenge and several rounds of interviews might be employed.
Offer Letter.
Once the successful candidate is identified the People department will send a Job Offer, specifying the start day, salary, working conditions, among other important details.
Deadline.
Please submit your application by November , or until position is filled.