OPERATOR ACCOUNT MANAGER

Job Description of Operator Account ManagerLocation: Madrid, SpainOn-board time: ASAPAbout us:We are a technology company, driven by the passion to create the ultimate products, with smart terminals and intelligent services at its core. Founded over 20 years ago, with headquarters in Dongguan, China, we are proud to say that we still have over 80-percent of employees working in R&D, as part of our proprietary research and development system. By now, we have over 300 million active users worldwide, and we are ranked 5th in global market share.One dream. One teamHolding a firm belief in creating the vivo culture in Europe, we are proud to say that our team is courageous, ambitious, authentic and multicultural with 15 nationalities and growing. We celebrate each nationalities' special day. At vivo, we make sure your voice is heard, and your culture is respected.At vivo, we commit ourselves to one thing, do the right things and do things right. We support openness and authenticity, promote self-reflection and continuous learning, we thrive to provide a working environment where our talents can perform at their peak.In a few wordsWe are seeking a highly motivated and experienced Operator Account Manager to manage our MasOrange operator account (including but not limited to MasMovil, Yoigo, Euskatel, Orange and Jazztel brands). The successful candidate will be responsible for building and maintaining strong relationships with MasOrange, ensuring their satisfaction and driving business growth.ChallengesSales Management：Serve as the primary point of contact for all matters related to the operator account.Develop and implement strategies to achieve sales targets and business objectives.Build and maintain strong, long-lasting relationships with key stakeholders and decision-makers.Negotiate contracts and agreements to maximize profitability and ensure mutual benefits.Manage the ranging and selection of key products in the selected accounts and the investment necessary to secure the business.Manage the monthly commercial offer ensuring profitability and competitiveness.Monitor and analyze account performance, identifying opportunities for growth and improvement.Coordinate with internal teams (e.g., sales, marketing, product, GTM, logistics, after sales,...) to provide a seamless customer experience.Ensure timely and successful delivery of products and services according to customer needs and objectives.Prepare and present sales reports and performance metrics to management.Address and resolve any issues or concerns raised by the operator account.Develop our brand, to built trust and engagement within the Operator.Channel Management:Develop and implement distribution strategies to ensure products reach customers efficiently and cost-effectively.Manage and develop the company’s sales through various distribution channels, such as retail stores, operator call center, online marketplaces, and dealers.Build and maintain strong relationships with channel partners, such as distributors and dealers.Manage Sell-in and Sell-out actions in the offline and online channels.Plan and execute promotional activities and campaigns to drive sales through various channels.Ensure the correct implementation of all campaigns.Optimize the investment by achieving the agreed objectives.Negotiate terms and agreements with channel partners to ensure mutually beneficial relationships.Coordinate the plan execution through different departments.Finance and logistic management:Budgeting and Forecasting: Develop and manage the sales department’s budget, ensuring alignment with overall company financial goals. Prepare accurate sales forecasts and financial reports to guide strategic decision-making.Cost Management: Monitor and control sales-related expenses to ensure cost-efficiency.Revenue Analysis: Implement strategies to maximize revenue and profitability.Investment Planning: Evaluate and recommend investments in sales initiatives, and resources to enhance sales capabilities and market competitiveness.Supply Chain Coordination: Oversee the logistics and supply chain operations to ensure timely and efficient delivery of products and services.Inventory Management: Manage inventory levels to ensure product availability while minimizing excess stock.Europe Headquarter Coordination:Manage the relationship with the European Headquarter:Align Europe / Country guidelines & strategies.Work with Global teams and ensure the implementation of the established guidelines.Create performance reports.Identify customer needs, adapting global strategies to local strategies.Product department / GTMSupport to the Product department:Identification of the Operator´s portfolio needs.Identification of new opportunities within the Operator (Devices, IOT, Accesories, etc..)Your profile includes:Major: Marketing and Sales;In-depth knowledge of the operators industry’s trends, technologies, and competitive landscape.Proven experience as an Account Manager or similar role in MasOrange with an already established and solid relationship network.Strong negotiation and communication skills.Excellent customer service and relationship management skills.Ability to analyze data and generate insights to drive business decisions.Proficiency in CRM software and other relevant tools.Ability to travel occasionally for meetings and client visitsEducation: Bachelor or AboveExperience: 5~10 years, Proven work experience asKAM in TELCO channelExcellent communication skillsNegotiations abilitiesAbility to identify and track relevant Operator KPIsExcellent verbal communication skillsExcellent writing skillsExcellent interpersonal and presentations skillsKnowledge of the Spanish marketAttention to detail, critical-thinker and problem-solverTeam workerAble to work & perform under pressureFluent level of EnglishAt vivo, we are committed to providing equal opportunities. We value diversity and inclusion and do not discriminate against people on any basis, such as, but not limited to, religion, color, nationality, gender, sexual orientation or disability. We focus on doing the right thing and do things right! We look forward to hearing back from you!Connect with us! If this sounds like your next challenge, send us your application.