OTC OM CS SPECIALIST
Descripción de la oferta de empleo
Execute timely, accurate and compliant the process of customer interactions, queries, inbound and outbound calls, emails, chats, claims, returns and adjustments Communicate and align both proactive and reactive communication and information related to stakeholders Supports Pharmacovigilance and Quality activities.
Supports Customer Orders status, working cross functionally with OTC, SBS, Commercial Ops.
and Logistics Manage HCPs registration process and supports their training activities.
Handle procedure and process updates in global process documentation.
Manage transition projects related to Customer Service processes.
Claims / issue resolution Develops reporting for Supply Chain, Channel Development, Finance stakeholders or others as needed Support onboarding and training new team members.
Conducts timely updates on customer queries and inquiries.
Daily communication with customers, business partners and operational teams.
Proactively anticipate customers’ needs and deliver excellent customer service.
SOP’s & WI’s updates including Monthly/Quarterly SOX controls review Manages the generation of claims into the system.
Provide audit documentation as required and make sure the internal compliance policies are applied Participating in operational monthly/weekly team meetings interfaces Support for projects implementation or improvements initiatives Execute month end activities Qualifications Education & Experience Required.
Bachelor’s Degree in Business Administration, Supply Chain or Finance Minimum of 2 years of experience in a finance or supply chain department of a multinational company is desired Customer Service or Order Management experience is desired Language Requirements.
English language skills (both speaking and writing) required Spanish (both written and spoken) required Skills Required.
Ability to work independently and with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness Strong communication, interpersonal, and organization skills required Advanced PC skills (MS Excel, Word, PowerPoint) required Experience using SAP is advantage Physical Position Requirements.
Prague, Czech Republic / Spain Be willing to periodically travel to local markets sites Current Employees apply HERE Current Contingent Workers apply HERE Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities.
All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.
No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.
Where agency agreements are in place, introductions are position specific.
Please, no phone calls or emails.
Employee Status.
Regular Relocation.
VISA Sponsorship.
Travel Requirements.
Flexible Work Arrangements.
Hybrid Shift.
Valid Driving License.
Hazardous Material(s).
Job Posting End Date.
*A job posting is effective until PM on the day BEFORE the listed job posting end date.
Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
Requisition ID.
R
Detalles de la oferta
- Sin especificar
- En toda España
- Sin especificar - Sin especificar
- 31/10/2024
- 29/01/2025
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