RESTAURANT MANAGER

Cascada Marbella, a dynamic and growing company in the Restaurants industry, is currently seeking a Restaurant Manager to join our team of 11-50 employees. We are more than just a restaurant, we are a rapidly expanding culinary venture that values innovation, challenge, commitment, drive, honesty and performance. Our mission is ambitious - to elevate, grow, and reach exceptional heights in all that we do. As a Restaurant Manager, you will be part of our exciting journey in the world of gastronomy, contributing fresh ideas and playing a key role in our continuous improvement and expansion. If you are entrepreneurial, creative, and ready to make your mark, join us at Cascada Marbella.
Tasks
RESPONSIBILITIES:
OVERALL

Operating the restaurant efficiently and profitably while maintaining its reputation
Strategic planning, shift pattern organisation, and day-to-day management
Recruiting, training, and motivating staff
Liaises with all providers to ensure the best possible agreements are in place in terms of quality, quantity and cost, and monitoring these agreements on an on-going basis.
Supervising staff members can conduct their duties and that they do it to the best of their capability
Meeting owners’ expectations and targets

INTERNAL OPERATIONS

Coordinating the entire operation of the restaurant during scheduled shifts
Organising the shifts of kitchen, waiting, and cleaning staff
Managing staff throughout their shift and providing them with feedback
Helping in any area of the restaurant when circumstances dictate.
Ensuring that all employees adhere to the company's standards (procedures, uniforms…)
Participating in decisions regarding menu choices offered to customers in terms of food, drinks, and wines in conjunction with all other relevant departments.
For special events, ensures that all instructions are carried promptly and efficiently as specified by the Events Manager
Maintaining high standards of quality control, hygiene, and health and safety
Checking stock levels and ordering supplies

CLIENT EXPERIENCE

Reservations management
Making sure greeting clients is done following company standards
Advising customers on menu and wine choice
Responding to customer complaints
Collecting constructive feedback from customers and sharing this information with top management
Always guaranteeing the team delivers an outstanding customer experience

OTHER


Reporting at the end of the shift/week, including staff control, food control, and sales


Creating and executing plans for sales, profit, and staff development


Reporting on Key Performance Indicators (KPI)


Cost of Goods Sold


Gross Profit


Labor cost ratio


Employee turnover rate


Average table occupancy


Spend per head


Food wasted


Making sure the legal papers and obligations are followed


MANAGEMENT

Leading the team by example
Remaining accessible to his team and creating a pleasant work environment
Understanding and respecting the procedures put in place by top management
Taking responsibility for his/her subordinates’ failures and taking action to correct them
Respecting the other departments’ experience and expertise while focusing on creating an outstanding operational department
Understanding suggestions from the operational department are not obligations to any other department

WEEKLY MEETINGS
OPERATIONS MEETING
Every Wednesday from 09:00 until 10:00:
Review the previous week and what needs to change on operations for this week. It’s a feedback moment for the operations, which results in decisions which only concern the daily operations of the restaurant.
MANAGEMENT MEETING
Every Wednesday from 10:00 until 11:00:
All departments participate in order to discuss topics related to Events, Marketing, Decoration, Maintenance, Purchasing, Investments, Human Resources etc… which results in decision which concern the entire company.
Requirements

Minimum of 3 years of experience in restaurant management
Proven track record of successfully overseeing daily operations and achieving business targets
Strong leadership and team management skills
Excellent communication and interpersonal skills
Ability to work in a fast-paced and dynamic environment

Join Cascada Marbella, a dynamic and innovative restaurant company, as a Restaurant Manager. Be part of our exciting journey in the culinary world and make your mark in this ever-evolving industry.