SALESFORCE CRM ADMINISTRATOR & BUSINESS ANALYST

SATO is a leading global provider of Auto-ID solutions that connect people, goods and information.It serves a diverse range of sectors to streamline operations, empower workforces and help customers reduce their environmental impact. Integrating auto-ID technologies with hardware as solutions, we tag identifiers to things and people at the site of business operations and feed data to IT systems for processing.Purpose: Responsible for ensuring the smooth operation and usage of Salesforce in our business in Europe. You will work closely with cross-functional teams, including sales, marketing, manufacturing, quality, IT and the business application vendor to optimize our processes and maintain compliance with industry and our business standards.Reports to: European Digital Transformation Manager.Experience Required:Minimum of 3 years of experience in Salesforce.In-depth knowledge of Sales, Customer Service, Marketing, Experience Cloud, and web application development.Experience in a B2B.Key Responsibilities:Work as a Salesforce & CRM consultant and functional administrator. Collaborating with internal colleagues to understand business requirements and translate them for Salesforce usage enhancement and continuous improvement.Intervene in all phases of a project, including upstream activities.Analyze business needs and provide user support.Handle Salesforce configuration and administration, creation of flows, workflows, and Process Builder.Be a liaison and act as 2nd tier support between the end users and the software vendor to address issues that cannot be resolved in-house.Maintain comprehensive documentation.Skills and Qualifications:Proficiency in Salesforce configuration and development (programming languages):1)Parameters2)Tickets Administration3)Export/import of data4)Creation of users/roles/profiles - Creation of reports and dashboards5)Utilize experience with Pardot, Tableau and Core modules; Vlocity, CPQKnowledge of other SaaS like Einstein Analytics, HubSpot, D&B Hoovers, MuleSoft Composer, etc. As well as some notion on ERPs like Oracle, Sage, etc.Strong organizational and project management skills with excellent problem-solving skills.Strong communication and teamwork abilities to collaborate effectively with multi-functional teams in an international environment.Excellent communication skills in professional English.Ideal to speak additionally one or more of the following languages: French or Spanish.Additional Requirements:Business acumen.Ability to work independently and as part of a team.Ability to manage multiple tasks and projects simultaneously.Attention to detail, quality of work.What we offer:Incorporation into a Japanese multinational company based in Madrid (Alcobendas) and Barcelona (remote working is also an option).Remuneration according to the candidate's worthAttractive bonus schemeAccess to the learning platformsLunch VouchersHealth insurance with wide coverageRoom for ideasOpportunity to develop a professional career within the growing company