SALESFORCE SUPPORT SPECIALIST FOR EUROPEAN IT HUB

CompanyA leading international retailer with 570,000 employees worldwide in 33 different countries and over 13,700 stores, has stablished in Barcelona an IT HUB as part of his IT division, responsible for the selection and provision of IT infrastructure, IT platforms and business applications.With our agile mentality we are looking for people that is willing to make an impact on projects and solutions used worldwide by millions of customers.Agrupa Global Talent collaborates with our client to attract the best talent for its ITHUB located in Barcelona. We are looking for open-minded colleagues with passion for technology. We offer you diverse and exciting career opportunities in a dynamic work environment that stands for development and progress. We are looking for candidates who contribute their innovative ideas and go-getter mindset to tackling future challenges.If you feel ready and think this opportunity is for you, we would be happy to meet you.Objectives of the position The objective of the position is to offer a 'Second Level' support service to solve irregularities and incidents in the systems, managing requests and giving support to the international users. The employee works independently on the continuously improvement process to optimize support and stabilize the systems (e.g. by setting up monitoring)The holder of the position must have a good command (minimum B2.2 or equivalent level) of English and/or German will be very valuable. Given the functions of the position, work model 2 (Hybrid) would be applicable. Functions and responsibilitiesThe employee is mainly responsible for the following functions, always in coordination with his/her line manager:Manage requests from users registered in the ticketing tools, maintaining the levels established in the SLA's, eg: authorization access, Customizing, Job PlanningGive support to users in functional questions about the respective applications.Answers questions about processes and the status of the systemsActs partly as an interface between the BC units and the business units responsible for the development and implementation of new systems and the infrastructural operation of systemsIdentifies possible system improvements and drives them within the SDO team (e.g. by means of operational problem management)Controls, plans and is responsible for processing in the systems with a business background and coordination within the SDOMonitoring business processes (from operational planning and the development of suitable monitoring to event handling/escalation processes)Identify system problems (recurring incidents) and work proactively to solve them.Operational knowledge management (Provide training to end users, collaborators or BC's when required)Notify users, BCs and/or other teams about serious incidents in the system and any change in procedure.Test Activities (Develops test plans together with BC and Business)Quality assurance measures (CSI)Work following the established guidelines regarding Incident Management, Problem Management and Knowledge Management processes.The holder of the position must follow the guidelines and procedures set by the respective international department of our client.In addition to those indicated, the holder of the position will carry out, by order of their direct manager and when required by the needs of the company, other extraordinaryWhat we offerYou will be part of an international team composed of people from different countries and backgrounds, where you will be able to share your experience and knowledge to achieve the team's vision and objectives.On top of this, as team member of the Salesforce Support area, you’ll have a personal follow-up with your management team to help you understanding all business-related questions and guide you in your professional career.Our team: Internationally diverse, highly motivated, with confidence in our productWe offer a competitive compensation and benefits package: lunch vouchers, health and dental insurance, transport, wellbeing, language classes, etc.ContactIf you are interested, please apply directly or send your CV to xavier.salra@agrupaglobal.com