SENIOR ACCOUNT MANAGER

An exciting time to be joining a rapidly expanding and successful business. Leading international airline company. This is a key leadership role within a complex environment where you will be required to act independently, make decisions and use your experience and initiative to drive the business forward.The Role• Understand global customer’s contracts and account plans and ensure local contracts and plans are aligned,• Working with the Commercial Director and Unit General Manager to ensure local issues are addressed.• Build and maintain good relationships and communication with customers (internal and external).• Co-ordinate customer visits to ensure that good customer care is displayed.• Provide operational support in the daily tasks of the assigned accounts.• Monitor operational KPIs of the assigned accounts.• Proactively make proposals for continuous improvement of operational and finance performance.• Follow-up on customers’ feedback e.g. comments, compliments and complaints, and ensure that any issues are addressed, with preventive measures taken to avoid reoccurrence.• Implement operational and safety procedures.• Co-ordinate any operational irregularities such as cancellations, delays etc., with relevant departments and customers to ensure clear communication and necessary information/instructions are conveyed.• Co-ordinate meal presentations including; assembly of specifications and photo-books, completion of ERP System setup and Catering Service, plus other relevant information. Take notes of the meal presentations and follow-up with relevant departments regarding any changes. Ensure that new proposed menus meet budget requirements and optimize profitability and this is known prior to any presentation.• Deliver pre and post Menu Presentations customer’s Check Lists, AMC and or other pricing and specifications documents required.• Conduct internal audits and inventories of customer’s equipment.• Support invoice processing by reviewing information such as the sales order/s, specifications or loading ratio changes ensuring we are invoicing for all agreed costs.• Responsible for inputting and updating all relevant and correct data into ERP system, e.g. customer profile, catering service, sales order, special meal table etc.• Monitor financial KPIs and sales reports of assigned accounts in order to correct deviations and drive corrective measures and action plans.• Optimize assigned accounts profitability delivering or exceeding budgeted CM1.• Participate in budget and forecasting processes.• Support any tender process by ensuring timelines are met and all information is provided to the respective departments.The PersonThe ideal candidate will be an accomplished professional with at least five years’ management experience in a fast-paced operational environment. Additional requirements include,• Degree in Economics, BA, Sales and Marketing or related subjects.• Value experience and working knowledge of the railways or airline catering industry, hotel/catering or other related multimodal passenger’s transport services industry. Customer Experience.• Knowledge of menu development, food quality and hygiene.• Computer-literate, good working knowledge of MS Office i.e. Word, Excel, PowerPoint. Valuable knowledge of SAP and/or SACS or other ERPs.• Good pricing and costing experience.• Good level of numeracy• Fluency in Spanish and English (minimum B2 according to EU norms.)