SENIOR) ACCOUNT MANAGER DIGITAL SALES

Why SoftwareOne? SoftwareOne is a leading global software and cloud solutions provider that is redefining how organizations build, buy, and manage everything in the cloud.
By helping clients to migrate and modernize their workloads and applications – and in parallel, to navigate and optimize the resulting software and cloud changes – SoftwareOne unlocks the value of technology.
The company’s employees are driven to deliver a portfolio of software brands with sales and delivery capabilities in ninety countries.
Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol SWON.
Visit us at www.
oftwareOne.
om     “Strip away everything.
Strip away our brand, strip away our buildings, strip away our offices.
What are we left with? Our people.
This is what makes SoftwareOne successful.
Passionate people who live and breathe our values every day, who delight our customers, every day, and who go above and beyond, every day.
Our culture is unique, and I believe that having the right people, and empowering them to succeed, is the absolute key to our success” – Patrick Winter, Founder.
The role A Digital Sales Account Manager at SoftwareOne is responsible for managing relationships and servicing accounts as the primary point of contact for small and medium-sized enterprises (SMEs).
The focus will be on driving sales, addressing software requirements queries, executing renewals, managing escalations, and ensuring consistent coverage across all assigned accounts.
Responsibilities.
Relationship Management Cultivate and maintain strong, trust-based relationships with SME clients, acting as their dedicated digital sales advisor.
Regularly engage with clients to understand their evolving needs, challenges, and goals.
Service Delivery Excellence Serve as the primary point of contact for all digital service inquiries and requests from assigned accounts.
Ensure seamless service delivery by coordinating with internal teams, such as technical support and product specialists, to address client needs promptly and effectively.
Renewal Strategy Execution Develop and implement proactive renewal strategies tailored to each client's unique requirements and usage patterns.
Lead negotiations to secure contract renewals, leveraging insights into client satisfaction and business outcomes achieved through our digital solutions.
Escalation Resolution Function as a proactive problem solver, promptly addressing and resolving any escalations or post-sales issues that may arise.
Collaborate closely with cross-functional teams to troubleshoot technical issues, resolve billing discrepancies, or address any other concerns raised by clients.
Comprehensive Account Coverage Take a holistic approach to account management by maintaining a thorough understanding of each client's business landscape, industry trends, and competitive challenges.
Proactively identify opportunities for value creation and revenue growth within assigned accounts.
Data-driven Territory Plan with Tactical Initiatives Drive tactical sales motions across assigned accounts, leveraging data driven insights and market intelligence to identify potential upsell and cross-sell opportunities.
Collaborate with the sales leadership team to develop and execute targeted sales campaigns aimed at maximizing revenue generation and expanding our digital product portfolio.
Performance Analysis and Reporting Monitor key performance metrics related to client engagement, satisfaction, and revenue growth.
Analyze data trends to identify areas for improvement and make informed recommendations for optimizing account management processes and sales strategies.
Client Advocacy Serve as a trusted advocate for clients within the organization, representing their interests and feedback to internal stakeholders.
Champion client success stories and best practices to inspire confidence and loyalty among existing clients and drive referrals and testimonials.
What we need to see from you Strong Verbal Communication and Negotiation Skills Fluent in English and Dutch Demonstrated ability to effectively communicate with clients in a clear, concise, and persuasive manner.
Proven history of successful negotiations in digital sales or account management contexts, with the capability to articulate value propositions and overcome objections.
Customer Onboarding and Handling Expertise Experience in guiding customers through the onboarding process for digital products or services, ensuring a seamless transition and positive initial experience.
Ability to anticipate customer needs, address concerns proactively, and provide comprehensive support throughout the onboarding journey.
Escalation Management Proficiency Proficient in handling escalations and post-sales issues with tact, diplomacy, and efficiency.
Skilled in de-escalating tense situations, empathizing with customer frustrations, and collaborating with internal teams to resolve issues promptly and effectively.
Request Tracking and Collaboration Skills Strong organizational skills with the ability to track and prioritize customer requests effectively.
Experience using CRM systems or other request tracking tools to manage customer inquiries, assign tasks to appropriate teams, and ensure timely resolution.
Proven ability to collaborate cross-functionally with technical support, product development, and other departments to meet customer needs.
Converting Business Problems to Technical Solutions Aptitude for understanding and analyzing complex business challenges faced by clients and translating them into viable technical solutions.
Ability to collaborate with technical teams to develop innovative and customized digital solutions that address specific customer pain points and deliver tangible business value.
Continuous Learning Orientation Proactive in staying updated on industry developments, emerging technologies, and best practices in account management and customer success.
Commitment to ongoing professional development and growth.
Job Function Remote Sales