SENIOR CUSTOMER SUCCESS MANAGER, FRENCH AND ITALIAN SPEAKING

Beyond is the global leader in revenue management, helping hosts and property managers unlock new ways to generate the most revenue with their vacation rentals. Since pioneering dynamic pricing for the vacation rental market a decade ago, Beyond has supported millions of listings globally and helped customers increase their annual revenue by an average of 40%. Our unparalleled access to, and analysis of, real-time data for the vacation rental industry powers our ability to drive revenue, maximize profitability and save time for hosts and property managers around the world.It’s with that in mind that Beyond is looking to add a Senior Customer Success Manager 1 to join our growing Customer Experience Team in Europe. Reporting to the Manager, Customer Success, you will have the opportunity to play a key component in ensuring our customers not only survive but thrive in this environment. As the world and travel landscape shift around us, so too do the needs of our customers.Before reading further...Beyond is passionate about diversity and cultivating our team’s potential. If you’re hungry for a good opportunity, but don't meet every point in this job description, please apply anyway!As a Senior Customer Success Manager 1 you’ll be responsible for:Driving customer adoption, retention, and satisfaction for assigned book of accountsSecuring annual subscription renewals and uncovering expansion opportunitiesPerforming regularly scheduled meetings with key stakeholders to ensure customer goals are being metTraining clients on the basics of revenue management and how to effectively use our tool to increase revenueAnalysing customer performance data and making recommendations to ensure revenue growthProactive relationship management with accounts to maintain overall customer healthMonitoring and reporting on the health and risk of assigned accountsMaintaining a deep understanding of Beyond Pricing’s suite of productsManaging approximately 50-80 accounts at a timeWorking with cross-functional teams to drive better collaboration and customer experienceBeing the voice of the customer back to our Product organisation, communicate trending customer feedback and ideasOnboarding new accounts as neededSo what kind of person are we looking for in this role? The person who will be successful in this role will:Have deep customer-empathy and find fulfillment in helping customers reach their goals.Enjoy working with people and are driven to provide an excellent customer experience.Be comfortable with data and leveraging it to make strategic decisions.Pride yourself on going above and beyond for teammates and customers.Now that we've told you what the job looks like, here are the qualifications we're looking for in a candidate:5+ years of experience working in customer successFluent in French & EnglishFluent in Spanish or Italian preferredSolid understanding of Customer Success best practices with Enterprise customersExperience managing customer renewals and upgradesCreative and analytical thinker with strong problem-solving skillsExceptional verbal and written communication skills with the ability to communicate effectively at all levelsExperience in SaaS, tech and/or the short-term rental industry preferredRevenue management experience preferredSo what can you expect after you apply? Your application will be personally reviewed by a member of the Beyond hiring team and if there is a match in your experience and the role, you will:Have a video conversation with someone on our Recruiting team. This is a high-level conversation about your experience and interest, but also an opportunity for you to learn more about usMeet with our Manager of Customer Experience, EMEA for a deeper dive video conversationComplete an assignment relevant to the role and meet with a few additional members of the Customer Experience teamMeet with our CTO/Co-FounderCompany Values:We are serious about our core values: We Care, We Are On the Same Team, We Inspire Trust, We Go Beyond, We Ship It, We're Curious. If those resonate with you, and you're ready to work with a team that lives and breathes those values, we want to hear from you.Benefits:Beyond offers a wide variety of benefits like: stock options, unlimited PTO, private health insurance and more! You can learn more about our benefits by visiting our careers site!We Care about Diversity, Equity and Inclusion:Beyond is committed to building a workplace that attracts humans of all genders, ethnicities, backgrounds, statuses and lifestyles. At our core, we care about our people and encourage every employee, partner and applicant to share their whole self with us. We are respectful of and empathetic towards different viewpoints, and believe that our ability to help short term rental managers succeed relies on us building a dynamic and diverse team. Whoever you are, you can Belong @ Beyond.