SENIOR KEY ACCOUNT MANAGER

Company Overview:We firmly believe that enhancing the shopping experience drives performance.Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business.As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide.Our diverse community of over 2,100 employees represent more than 80 nationalities across 54 countries.Together, we innovate, create, and strive towards a brighter future for the businesses we serve.With Global Blue, enjoy the journey!Nature and aim of Key Account Manager positionThe holder of this position is responsible for managing and developing an assigned merchant portfolio selling a range of Global Blue Products and Services including – Financial Services: Tax Free Shopping (TFS), Currency Choice (DCC). Account Development products including - Marketing Services, Business Intelligence and Training Programs at both clients Head Office and Store level. Also to attract and gain new Business Accounts.Main duties and responsibilitiesAccurate account management delivering Head Office objectives:Delivery of sales targetsDelivery of new business targets and cross sell GB products to existing accountsDelivery of account specific contractual obligationsHigh level Relationship ManagementCreation and delivery of account plans for all accountsMonitor and manage debts level of assigned accounts and minimise bed debts exposureImprove merchants knowledge and expertise with our servicesAccurate use of our ‘CRM’ system to plan, record and report account specific activityAccurate account management delivering at Store Level objectives:Delivery of account specific contractual obligations & agreed activities at store levelDelivery of all in-store staff training on Tax Free, Currency ChoiceSupport of terminal installationsMaximize TFS business (Issue Ratio and Refund Ratio management)Maximize DCC business (Hit Rate management)Business Statistics analysis, presentation, discussion and action with Store Managers on a regular basis as agreed by Sales ManagerAction plans and store visits in line with company segmentation modelAccurate use of CRM to plan, record and report account specific activityMain KPI’sNet Turnover TFS, CC, Media, GB OnlineTFS Refund RatioCC Hit RateNew business for TFS, CC, MediaAgeingCross selling to existing accountsRelates to / cooperates withMain Function interactions:Country Manager, Sales Manager, Marketing Manager, Partner Relationship Manager & Merchant Services ManagerMain cross - Function interactions:Media, MarketingRequired 4-5 years’ experience of account management ideally in the FMCG, retail or financial servicesProven experience of winning and developing new businessStrong interpersonal, verbal and oral communication skills.The ability to learn on a steep learning curve.Driven and enthusiastic individuals, who can use their own initiative.The skills to build and maintain strong customer relationships with an ability to grasp customers’ current and potential needs.Strong negotiation and influencing skillsGood use of time management skills, can demonstrate ability to prioritizeResults-orientated with a proven track record of achieving targets.Good organizational skills with the ability to work for periods unsupervised.Ambitious and hardworking, with a genuine hunger for success.