SENIOR MANAGER_TRANSITION, QUALITY AND CSI SPECIALIST

About _VOIS _VO IS  (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations.
Albania, Egypt, Hungary, India, Romania, Spain and the UK.
Over highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation.
We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.
Established in , _VO IS  has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.
About _VOIS India In , _VO IS  started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad.
With more than employees, _VO IS  India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.
Job Role Key accountabilities and decision ownership  •Proficient in Quality Management System and process design based on PDCA approach.
•Process training on defined IQMS process •Publish QA internal reports on a monthly basis based on audit planned vs audit conducted.
•Maintain, change, control & improve IQMS documents through defined document control process.
PEG group will review & approve service specific process tailoring.
•Communicate new & change processes to intended stakeholders in Networks.
•Maintain Timely delivery as outlined in SLA/KPI document weekly/monthly reports.
•Software development & maintenance of Networks Reporting Portal.
•Standardize SLA/KPI across services.
•Perform regular improvement activity review meetings at various organisational levels.
•Regularly track and report the benefits produced by the CSI initiatives within Networks.
•Identify, mitigate, and escalate risks which could affect the efficiency targets achievement.
•Network & contribute to methodology, standards, KPI development, Best Practice, Internal  communications (in Networks) with 6 sigma community.
•Regularly track the efficiencies.
•Establish project plan and initiate project mobilization by confirming project scope, estimate, resources, roles, and responsibilities.
•Monitor and control execution of project both from a delivery point of view (on time and with expected outcomes) and from a financial point of view (on budget).
•Build Monthly Headcount Data Reports  & Pyramids Reports.
•Reviewing and validating the HC related data for respective Services.
Core competencies, knowledge and experience.
-Expertise in ICT industry and technology operation -Exposure to working with Senior Management; -Analytical and flexible thinking   -Effective people management -Problem solving and Decision making;  -Excellent presentation and communication skills; -Proficiency in working in excel & power point.
-Fluency in English; Must have technical / professional qualifications.
-University graduate with minimum 3 years in technology/ finance environment -Medium level financial understanding and capability to track financial performance indicators.
_VOIS Equal Opportunity Employer Commitment India.
_VO IS  is proud to be an Equal Employment Opportunity Employer.
We celebrate differences and we welcome and value diverse people and insights.
We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society.
We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
We actively encourage everyone to consider becoming a part of our journey.