SENIOR STORE MANAGER

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Senior Store Manager
As a Senior Store Manager of Onitsuka Tiger in Barcelona, you’ll bring the team, the brand, and the store results to a higher level. You play an essential role and care for the store. You manage a team of +10 unique talents. This is a mission-critical role in growing the Onitsuka Tiger brand to become the most iconic Japanese high fashion lifestyle brand throughout the European region.
As an experienced Senior Store Manager, you work in close collaboration with creative, cross-functional, and growing teams within the EMEA Onitsuka Tiger in The Netherlands, and the global Onitsuka Tiger headquarters in Japan. Daily, you are in direct contact with the Commercial manager and HR. Together with the whole team, we bring an already profitable and sustainable business to the next level.
Our perfect fit
A people manager able to inspire and rebuild a team. Not scared of disciplinary conversations in a way that builds up the team's confidence. You are a natural leader, and people love to work for you. Besides that, you know how to communicate with the headquarters and influence the right people to ensure you have the best fashion brand experience in the store. You and your team are an example for other stores globally. You speak and live the language of retail. You know your customers and understand how vital positive references are for our high fashion-growing brand. You feel at home in the high fashion scene, but more importantly, you are a hands on people-driven leader.
As part of Onitsuka Tiger, this is your chance to join our growing high fashion brand.
How you’ll help us
We’re looking for a seasoned Store Manager who is used to working in the premium retail industry and is willing to develop the team and support the expansion of the Brand within the Spanish Market by overseeing the stores.
To meet or exceed store sales target and operations management
• Lead in maximizing sales and profitability through the effective management of store operations and excellent customer service.
• Show solid commercial awareness and implement initiatives to drive sales performance.
• Understand local market trends and competition and communicate this information to the line manager.
• Understand and improve store performance by analysis of reports and KPIs such as conversion rate, units per transaction, and average transaction value.
• To monitor all shop overheads, i.e. electricity, stationery, etc., ensuring budgets are adhered to maximize shop profitability.
• Manage the inventory count cycles from the retail channels, lead stock takes, identifying opportunities to reduce shrinkage and improve the investigative procedure
• Support the field teams in monitoring the stock in transit and liaise with internal departments to develop robust processes that contribute to reducing aged stock in transit and stock losses
• Acting as a true retail specialist, with a deep understanding of the different retail channels, advise the business as to the impact of any policies, procedures, or initiatives on these channels and other related departments
• Proactively support the implementation of any new policies, procedures, or initiatives into the retail channels, mitigating risk and optimizing efficiencies
• Identify operational inefficiencies across departments and deliver alternative solutions to maximize efficiency
• Develop and implement retail operations-related training to store teams
• Support field leadership and finance on the target phasing processes, ensuring accurate reporting by the agreed timelines
• Manage the inventory count cycles from the retail channels, identifying opportunities to reduce shrinkage and improve the investigative procedure
• Support the field teams in monitoring the stock in transit and liaise with internal departments to develop robust processes that contribute to reducing aged stock in transit and stock losses
• Support any other tasks that maybe be necessary and requested
To achieve the brand standard in customer service and selling
• Give clear direction, advice, support, and guidance to staff, focusing on delivering the required customer service and sales standards.
• Oversee all shop administration ensuring all head office instructions are actioned and staff fully advised of product changes and developments as necessary. To implement any promotional or training initiatives as required.
To achieve the brand standard in product presentation and merchandising
• Give staff clear training, direction, advice, support, and guidance, focusing on delivering the required standards.
• Ensure operational excellence is achieved in the back-of-house areas and that the store achieves compliance with policy, procedure, and legal requirements.
To recruit, train, retain, and develop high-quality team members
• Maximize the in-store use of staffing budgets, ensuring best practices regarding staffing levels and rotas.
• Recruit, train, and develop a team of talented individuals, ensuring staff is motivated to see the store succeed and prepared continuously.
• Minimize staff turnover by practicing the retention skills necessary to build a high-performing team that operates effectively within a motivating store climate.
• Ensure compliance with policies and procedures
What we’re looking for
• Extensive experience as Store Manager, Department Manager, District Manager, or Area Manager.
• Experience with leading teams
• Living in Barcelona
• Fluent English speaker.
• Excellent verbal and written communication skills
• You recognize our result fields and have a proven track record.
• Confident and empathic personality with the drive to share success as one team.
• Experience with solving complicated Employee Relations cases.
• Extensive experience in leading a top level of customer service in a brand retailer.
• Intuitive communication skills, respectful, and you know how to inspire and motivate.
• Ability to multitask
You could be the right person for this role regardless of age, nationality, religious beliefs, or gender identification. Onitsuka Tiger welcomes diversity in our people, backgrounds, and life experiences.
Onitsuka Tiger creates sports-inspired fashion to pursue ultimate comfort and innovative design. The style symbolizes our respect for our heritage and our admiration for refined and contemporary creative styles. Innovative technologies in our products lie where the eyes cannot see. Our complete line of products is one of a kind from head to toe. They come to life through craftsmanship that obsesses over quality and detail. We answer the cravings of those seeking a “new luxury” by introducing them to an entirely new value system.