SENIOR TECHNICAL ACCOUNT MANAGER

We firmly believe that enhancing the shopping experience drives performance.Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business. As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide.Our post purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23.Our diverse community of over 2,100 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another.Together, we innovate, create, and strive towards a brighter future for the businesses we serve.With Global Blue, enjoy the journey!”Nature and aim of the positionThe holder of this position is managing the technical relationship with Global Accounts merchants, covering the full cycle from pre-sale, implementation of Issuing Solutions integration projects (integration of Tax Free Shopping (TFS) functionalities into merchant POS systems), solutions rollout coordination and service delivery management.Main duties and responsibilitiesTechnical pre-sales for Global AccountsInterface with internal and external project managers and stakeholders to ensure smooth implementation of TFS servicesDeliver Issuing Solutions in compliance with the processes of Global BlueEnsure that the implemented Issuing Solutions are anchored correctly in the Global Blue organizationPoint of escalation in case of Global Accounts technical related issuesRegular review meetings with IT managers of Global AccountsMonitoring on BAU tasks for Global AccountsRelates and cooperates mainly withLine manager All TAM-GA teamCommercialsProduct TFSTechnologyBackground and EducationUniversity graduate2+ years of experience in managing multinational projects with external stakeholdersIT educational backgroundExperience in working with virtual and distributed teamsCustomer consulting servicesIndependent and self-motivating personalityEnglish & Spanish - fluent is a mustWorking knowledge within the POS retail or credit card industry preferredSpecific skills and knowledgeSolid understanding of Point-of-sale related technology and transactional systemsAbility to communicate with external partners in an efficient and structured way Experience with EFT payment standards within the retail or credit card industry preferredAccuracy, ability to analyse situations fast and to identify the correct measuresCustomer oriented approachWillingness to enter in technical detailsStructured and flexible at the same time in managing difficult and challenging situations​​Commitment and dedication to work​​Perseverance in reaching goals​​​Knowledge of project management processes and tools Excellent communication and team skills, ability to present ideas clearly and concisely​Excellent organizational, decision making and problem solving skills