SERVICE DESIGNER

What you’ll do Title.
IoT Service Designer and Delivery  Location.
UK Band/Grade.
G12 Org Unit.
Connectivity Product Management  Reports to.
Senior Technology Product Owner     Background As IoT is a fast growing segment in the IT area, Vodafone Group is continuously developing its own IoT Services and Products to target a strategic evolution designed specifically to meet the needs of Global IoT customers.
To ensure the success of the Vodafone IoT strategy, Service Design plays a central role in successfully delivering complex solutions to market.
This is being achieved by addressing business and technical requirements, coordinating stakeholders and creating documentation to support the project Go Live.
With these activities you will have a great impact on our business.
•    Assess the business requirements and the technical solution to define the impact of the IoT product/service on the Sell-Build-Run lifecycle [e.
.
Customer On-boarding, Order & Logistics, Billing, In-Life Support]; •    Cooperate with and coordinate different departments of the company [e.
.
Commercial, Product Management, Legal, Technology Architecture, Customer Service] and get the necessary information and support for the definition of customer-centric service solution proposals; •    Design efficient business processes based on continuous improvement and industry best practices;  •    Supporting the selection of suppliers to deliver shared & managed services.
define requirements, select supplier, and participate in contract negotiation.
•    Create the Service Design specific documentation and ensure that the E2E technical solution is aligned with the service design principles and the market specific operating model; •    Take part in the activities related to defining operational and vendor support and alignment on SLAs and KPIs offered.
Who you are With these skills you are a great candidate.
Required University degree, with preference on technology [e.
.
engineering, telecommunications, computer science]; Proven knowledge of, and process design experience within core Telecom operational processes & related systems Experience in one of the following areas.
IT business analysis, process modelling and design, IT Service Management, project coordination; Working knowledge of UX design and best practice Stakeholder management and proven ability to operate within a geographically dispersed matrix organization; Familiar working with design tools (e.
.
Visio, Aris); Good understanding of how telecom networks and applications work together and customer lifecycle framework; Proven abilities to persuade and influence others using a variety of communication styles; Strong facilitation and negotiation skills, having worked within multi-disciplinary virtual teams, ideally in the telecoms or IT sector, providing complex solutions High degree of flexibility and ability to manage multiple tasks within tight deadlines;     Desired Experience in IT/Telecom Industry; Certifications in ITIL/Prince2/PMP/Agile/BA Proven experience of working in complex projects in IT/Telecom domains, involved in creating deliverables and obtaining sign-off from key stakeholders; Passionate about new technologies and developments in the telecom industry in order to understand how customers can benefit from it; Demonstrable knowledge of IoT products and services or general understanding of how IoT works; Eager to improve yourself everyday by constantly learning and applying new skills;   Not a perfect fit? Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background.
If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What's in it for you Discretionary yearly bonus.
10% Annual leave.
28 days + bank holidays + the opportunity to buy/sell/carry over 5 days/year Charity days.
5 days/year Maternity/adoption leave.
52 weeks out of which the first 13 weeks are fully paid followed by 26 weeks of half pay and 6 months - working 4 days, getting paid 5 Paternity leave.
16 weeks fully paid Private pension.
You can contribute up to 5% of your basic pay with 2.
matching from Vodafone up to 10%.
Access to.
private medical, private dental, free health assessments, share save scheme Additional discounts.
Vodafone retail, gym, cinema, cycle to work, season ticket loan Who we are You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa.
But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation.
We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices.
We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can.
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
We actively encourage everyone to consider becoming a part of our journey.