SERVICE DESIGNER

Your day to day The Service Designer is responsible for the successful design and delivery of (one or more) product development projects within the portfolio.
Delivery projects can be.
local service design programs, rollout of operating models and its transition to in-life of customer operations teams and also its rollout into markets and partner markets.
Responsibilities include.
Defining Operational Model and detailed design for Sell, Build and Run processes, reviewing with all the required stakeholders and supporting the testing and go to market activities with the engagement of all stakeholders and transition to the operational teams.
The Service Designer will also work very closely with Product Owners, Developers, Testers with an Agile environment as well as interfacing with Operational stakeholders who are impacted by product feature developments.
With these activities you will have a great impact on our business.
•    Manage the end-to-end design & delivery of services solutions to markets (VBI, Local Vodafone OpCos and Partner Markets).
Ensuring products and solutions are fit for purpose and ready for service (supportable).
•    Understand the products and business requirements for new product feature development and the impact over the Sell/Build/Run processes.
•    Management of service/solution transition to “in-life”, multiple operation teams and market rollout, and ensuring in-life continuous service improvements activities can take place.
•    Manage operational stakeholders and agree new processes through workshops, process walkthroughs and sign off sessions.
•    Track and manage service design activities (risks, issues, actions).
Raise any issues within the Project Team in a timely manner.
Self- sufficient to resolve most issues, but where appropriate escalate via the project manager   With these skills you are a great candidate.
•    Strong background in managing product development and transition to in-life projects in the Telecom & Cloud industry in large Enterprise business; IT and Customer Operations experience would be an advantage.
•    Experience of process and service design within an Agile environment and a track record of successful delivery.
•    Ability to identify areas of inefficiencies in current working models and define & articulate improvements.
•    Proven track record of stakeholder engagement and management at all levels of the business.
•    Ability to communicate complex messages in a simple way in a multicultural environment both management and working level.
•    Agile and Prince 2 or equivalent certification •    ITIL framework knowledge •    Excellent knowledge and understanding of the Telecommunications & IT industry with strong focus on business services and applications delivery •    Multi-national team leadership experience and proven ability to operate within a matrix organisation.
•    University degree, with preference on technology (engineering, telecommunications, computer science).
•    English level B2 or above.
Sounds like the perfect job? We’ve got even more to offer.
•    Work from Home – hybrid approac   •    Medical and dental services  •    Life and hospitalization insurance  •    Dedicated employee phone subscription  •    Special discounts for gyms and retailers  •    Annual Company Bonus  •    Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills   •    You get to work with tried and trusted web-technology  •    Getting in on the ground floor of a technology changing company  •    Flexible Vacation – Take time off when you need it, we trust you   •    Special Paternal Program - 4 months of paid paternity leave    We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve.
We do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.
Worried that you don’t meet all the desired criteria exactly? We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background.
So, if you’re excited about this role but your experience doesn’t align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.
#_VOIS Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
We actively encourage everyone to consider becoming a part of our journey.