SERVICE QUALITY MANAGER - BUSINESS PERFORMANCE & PROJECT PORTFOLIO MANAGEMENT | BARCELONA, ES

Service Quality Manager - Business Performance & Project Portfolio Management As a Service Quality Manager in Business Performance and Project Portfolio Management you will work in an international and cross functional environment within the Infrastructure and Security Governance pillar.
The Business Performance and Project Portfolio Management team is responsible for ensuring and governing the standardization of technical and performance related reporting across local units, and achieving a successful IT Transformation worldwide with the implementation of central processes in the global project portfolio.
What you can find at Allianz Technology.
• Work Life - Balance.
We offer flexible working hours so you can start your working day according to your needs.
In addition, during the summer and every Friday of the year, you have the option of intensive working hours, which will allow you to enjoy more free time for yourself.
• International and Multicultural Environment.
We value the diversity and richness that comes from working in an international and multicultural environment.
With more than 52 different nationalities represented in our company, we offer our employees the opportunity to collaborate with people from all over the world, enriching the work environment and providing the opportunity to learn and grow in a truly global setting.
This diversity allows us to have a broader perspective, foster creativity and innovation, and promote an inclusive work environment where every voice is heard and valued.
• Professional Growth Opportunities.
We are committed to the professional development of our employees and provide numerous opportunities for growth within the company.
We value internal talent and promote internal advancement, offering training programs, mentoring, and skills development that allow our employees to advance in their careers.
• Compensation and Benefits Package.
It includes a company bonus plan, pension, employee stock program, and multiple employee discounts (details vary by location).
What will make you succeed in this position? • Bachelor's degree in IT or Business Management, or equivalent experience.
• Work experience of at least 2 years would be required.
• KPI and data analytics foundation knowledge.
• Business acumen in working with teams to identify areas of improvement, ideating on the art of the possible and bringing it to life.
• Good understanding of business functions such as Operations, IT, Finance, etc.
• Strong Microsoft Office skills and experience, with advanced Microsoft PowerPoint and Excel skills, preferably also Power BI skills • Project management skills with communications, consulting, organizational transformation and change management experience.
• Analytical thinking, methodological and conceptual as well as moderation and presentation skills • Competence to manage tasks independently in demanding and unfamiliar situations with problem solving skills based on practice and precedent.
• Ability to cooperate efficiently with clients and different departments as well as with top management.
• Full professional proficiency of written and spoken English; Additional language proficiency desirable.
Strong/proven written communication skills, ability to convey ideas in concise and clear language.
• Willingness to travel.
Your mission in the role will be.
• Develop and implement quality standards for the business performance management area.
• Develop and monitor key performance indicators (KPIs) and visualize them with help of a KPI dashboard.
• Identify areas of improvement and implement a continous improvement process (CIP) • Stay in continous contact with stakeholders including top management in order to collect and analyze their feedback and to build and maintain relationships with them.
• Communicate with relevant stakeholders and top management.
• Act as a SPOC to our Risk Function and ensure that risk controls will be implemented on a local level.
This can include doing some onsite checks.
• Support stakeholders with guidance on central processess such as project approval and project set up in AZ Technology tools.
• Support in setting up a service for business performance management.
Join our team and be part of a culture that drives innovation and the well-being of its employees! About Allianz Technology Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group.
With more than employees located in 22 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry.
e oversee the full digitalization spectrum - from one of the industry's largest IT infrastructure projects that includes data centers, networking and security, to application platforms that span from workplace services to digital interaction.
In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age.
D&I statement Allianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment.
We are interested in your strengths and experience.
We welcome all applications from all people regardless of gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, or philosophy of life.
Join us.
Let's care for tomorrow.
ou.
IT | Gestión de Proyectos | Profesional / Senior | Non-Executive | Allianz Technology | Jornada completa | Indefinido