SPECIALIST: CUSTOMER LIFECYCLE MANAGEMEN
Descripción de la oferta de empleo
Define base management strategy and cross functional alignment Key accountabilities and decision ownership.
Develop and execute Welcome, educational, value, surprise and delight campaigns, Cross/up-sell of propositions, add-on's and services for outbound and inbound channels Just for You; Brief, deploy and optimize campaigns according to channel; Ensure optimal targeting of customers through segmentation and information analysis; Ensure alignment and integration of inbound and outbound campaigns; Define CVM life cycle management activities; Key performance indicators.
Incremental Revenue.
Customer Uptake and Engagement.
Churn Reduction.
Core competencies, knowledge and experience.
Relationships management with internal & external servite providers/suppliers; CVM & Analytics background Experience in interfacing between business and technology; Experience with all aspects of business analysis; Must have technical / professional qualifications.
3 years or more of experience in a Telecommunications technology space, especially in subscriber administration systems; 3-year degree or diploma in Information Systems/BSc Computer Science.
Risks.
Will require working at night on campaigns and platform Launches.
Commitment from Vodacom Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded.
We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too.
At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.
Detalles de la oferta
- Sin especificar
- En toda España
- Sin especificar - Sin especificar
- 08/11/2024
- 06/02/2025
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