SR. PROJECT MANAGER - SALESFORCE / PROFESSIONAL SERVICES AUTOMATION

About Gartner IT.
Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients.
We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner.
Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team.
About the role.
Gartner is looking for a Sr Project Manager who will be responsible for the day-to-day project management activities supporting Consulting Technology, including Professional Services Automation (PSA) and CRM software.
This role involves managing key initiatives for PSA and CRM software, finance integrations, and accounting practices.
The ideal candidate will be a thought leader and collaborator enhancing IT-business partnerships, contributing to program roadmap development, coordinating with cross-functional teams, and ensuring smooth program execution.
An ideal candidate has prior experience implementing and/or managing PSA and CRM software for Consulting organizations.
What you will do.
Ensures Agile/Scrum process is implemented effectively and provides coaching at the team level to maximize its benefits.
Exhibits desire to continuously learn new tools, techniques, and methodologies.
Exhibit’s ability to run projects using the Agile Scrum methodologies, from small teams to large, with multiple outside dependencies and 3rd party project team members.
Must have excellent communication skills both written and verbal.
Interacts seamlessly with both business and project teams.
Facilitate discussions that lead to the resolution of project issues and development impediments.
Report project progress to management and executive level stakeholders.
Communicates the release plan with key stakeholders and end users.
Deep working knowledge and understanding of Agile Software Development Methodology and incremental delivery.
Exhibits a desire to continuously improve and shows a track record of improvement.
Should be able to balance operational and development needs of Gartner HR IT applications.
Should be able to interact well with both internal associates and external clients in resolving operational issues.
Develop processes to manage operational issues in a timely and efficient manner.
Identify systemic operational issues and resolve them as well as identifying root causes and process improvements to present similar issues.
What you will need.
Bachelor’s degree or foreign equivalent degree in Computer Science or a related field required 5+ years of experience working in an Agile Scrum environment.
Strong experience with the full software development lifecycle and software development methodologies (Agile) Demonstrated experience in managing Salesforce and PSA projects in the Consulting domain.
Excellent organizational and troubleshooting skills with attention to detail.
Strong knowledge of programming documentation processes/procedures Strong ability to understand client expectations and to resolve issues that may affect delivery.
Strong interpersonal skills with the ability to work effectively in a matrix organization.
Self-starter, with a demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products.
Preferred experience with Continuous Integration practices/tools and Open-Source Frameworks.
Don’t meet every single requirement? We encourage you to apply anyway.
You might just be the right candidate for this, or other roles.
#LI-SS9 Who are we?   At Gartner, Inc.
(NYSE.
T), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in , we’ve grown to more than associates globally who support ~ client enterprises in ~90 countries and territories.
We do important, interesting and substantive work that matters.
That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference.
The bar is unapologetically high.
So is the impact you can have here.
What makes Gartner a great place to work?   Our sustained success creates limitless opportunities for you to grow professionally and flourish personally.
We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future.
How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team.
Together, our singular, unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results.
This is why, year after year, we are recognized worldwide as a great place to work.
What do we offer?   Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner? Join us.
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