SUPPORT ANALYST FIRST LINE AGENT (WITH GERMAN)
Descripción de la oferta de empleo
Identifizierung, Bewertung und Priorisierung von Kundenproblemen und Beschwerden.
Analyse von Kundenproblemen und Erarbeitung von Lösungsplänen.
Unterstützung bei der Identifizierung von Lücken in der Problemlösung am Helpdesk und Erstellung von entsprechenden Wissensdatenbank-Einträgen.
Bewertung neuer Dienste, Prozesse und Technologien, die am Helpdesk eingeführt werden.
Teilnahme an abteilungsinternen Schulungsaktivitäten, einschließlich Schulungsprogrammen zur Unterstützung neuer Technologien, Verfahren und Verbesserungen im Kundenservice.
Zusammenarbeit mit dem Abteilungspersonal, um starke Kundenservice-Werte zu fördern, zu entwickeln und aufrechtzuerhalten.
Eskalation ungelöster Probleme an Support-Leads oder die zuständige (Kunden-)Servicegruppe.
Detalles de la oferta
- Grupo Crit
- Sin especificar
- 10/10/2024
- 08/01/2025
• fluency in french or german (b2/c1 level at least)... • work directly with our clients as an active member of an agile project team... • opportunities for growth with a training budget that you can use for courses and conferences... • a chance to be promoted twice a year and a clearly defined career......
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